This just to confirm that we've received the replacement chair today, and that everything looks just fine.
Thanks for the excellent service - I highly appreciate that there was no issues with handling this replacement of a product. It makes a difference and comforts me as a customer knowing that even when a product is damaged during shipment (which happens all the time for all), Matthew was great in handling our claim and the replacement still arrived in time for our thanksgiving gathering.  The quality and build of the Eames is quite impressive, it sits and feels exactly like the original one my uncle has. 

Thanks and don't hesitate to use my testimonial!