Store policy

In Stock

Orders in stock take approximately 1-2 business days to be set up for shipment at which point you will receive an email notification.

Pre-order and Custom

For pre-orders and custom orders, once the furniture arrives to our warehouse it will be unloaded, sorted and pass a quality inspection before being set up for shipment. This process typically takes 1 - 5 business days to complete.

Warehouse Processing

Due to an increase in order volume and current precautions at the warehouses, please note that order processing may take up to 1 week. Thank you for your patience whilst we put the safety of our customers and staff first.

Once the delivery company has picked up the order you will receive an email with the tracking information.

If there is a specific time period when you may not be able to accept delivery, you must notify us via our contact form on our 'Contact Us' page prior to placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to the commencement of shipment processing. Once the order begins shipment processing there are no guarantees that changes can be made. Temporary storage may be possible; however, storage fees will apply on a per-day basis and at the cost of the customer. Consignee changes or shipping method changes require written notice 5 business days prior to shipment. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of Rove's efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and Rove has full discretion on how the order's items are to be handled.

You may login to your customer account to view order history, print receipts, and pick up tracking information and details regarding your order.

Destination state, province or territory will determine the sales tax applied to your order.

Coupon codes and Vouchers are limited strictly to one per order. Trade Program discount cannot be applied in addition to promo codes.

Store credit is valid for one year and can only be used for furniture items on a future order. Store credit cannot be applied to the order it is generated from and cannot be retroactively applied to a previous order. Store credit cannot be applied to shipping charges or accent items such as accessories, decor, bedding, lighting, and part(s) or partial orders.

A Voucher is valid for 6 months from the date it is received. A voucher can only be used on select furniture items on a future order and, under no circumstances, can the voucher be retroactively applied to an order.

Vouchers are not applicable to shipping charges, taxes or select accent/decor items which include, but are not limited to; planters, poufs, pillows, mirrors, rugs, lighting and bedding.

Vouchers are calculated from the order subtotal before shipping and applicable taxes and after discounts. Rove Members Program vouchers cap at AU$300.

The voucher is sent out 30 days after delivery or pick up. Vouchers are valid for one-time use only and are not reinstated from canceled orders. If the full value of the voucher is not used the remaining balance is considered void. If an order containing a voucher is canceled, returned, or refunded the voucher is considered void.

The voucher value is a live balance and will be recalculated if any discounts or credits are applied to the order, including post delivery discounts for compensation or claims related issues.

A review credit can only be applied once per customer account. If a coupon code or voucher was missing from an order that has already been placed, we must be notified within 72 hours or the coupon code/voucher cannot be added/adjusted. Coupon codes are not applicable to part(s) or partial orders.

Your credit card will be automatically charged for outstanding payments, including but not limited to overdue invoices, additional carrier charges, and storage fees. Once a transaction has been completed, there will be a charge of 3% of the transaction amount for changing credit card information or the charge amount. Please note that for pre-orders awaiting back-ordered items, the full payment will be charged upon placement of the order. Coupons/discounts may be applied within 24 hours of ending, or up to 72 hours for price adjustments on orders that have already been placed, including product/sale price adjustments.

While we will use our best efforts to fulfill all orders, Rove Concepts cannot guarantee the availability of any particular product displayed on this Site. Rove Concepts reserve the right to discontinue the sale of any product listed on this site at any time without notice. Our goal is to provide accuracy in all prices, delivery rates, and other information. All prices online are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we reserve the right to restrict or cancel orders of any items for any reason and correct any errors, inaccuracies, or omissions (including after an order has been submitted and accepted).

Your use of this website, roveconcepts.com (“site”), is governed by the following Terms (“Terms”), as updated from time to time. The current version of these Terms is indicated below. These Terms constitute a legally binding agreement between you and Rove Concepts.