Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Easy
Easy, clear and fast check out process.
3 years 6 months
Unclear ship times and long lead times.
My purchase experience was great except my order says it’s shipped but I can’t track via the third party provided. A bit more shipping transparency would be helpful.
It would also be more desirable to have shorter lead times on the tables that aren’t three months. There was no option for white glove service on those and hundreds of dollars in shipping and delivery to the first dry threshold. More optionality would be helpful here.
3 years 6 months
Dining room chair
I just ordered 5 dining room chairs. I would give five stars except when I was creating the chair, the picture didn’t show the color of legs that I picked out. I have to say I was a little confused going forward. I just wanted to make sure I ordered the correct chair and would be receiving the correct item. Ref number 869092
3 years 6 months
I had a good experience shopping on the…
I had a good experience shopping on the website, it was easy to browse and had all the information I was interested about. I find that Rive Concepts offers a wide range of products in this style, and it is fresh, modern, elegant and affordable, unlike many others who offer grossly overpriced furniture, just because it has modern lines. I am looking into finishing the interiors for an entire house, and the only pieces I find were not well represented in the offers were the dining room furniture. While there are nice pieces, very avantgarde today, they are a bit too bold and may run out of style soon, I was hoping for some more designs that are more likely to stand the test of time, and be more practical - easy to handle, not heavy in weight, not requiring too much space to be showcased appropriately - there are some, but I was hoping for more options... Otherwise a really really pleasant surprise.
3 years 6 months
Love Rove and their high quality products
We have ordered a few things from Rove and been happy with their website, user ease, and their high quality furniture. We really appreciate the great quality of photos on their website as well. We are happy to support this company! And have been happy with all we have ordered.
3 years 6 months
Rove Concepts has many complementary pieces to take the risk out of home decorating
Rove Concepts has an easy-to-use website and so many gorgeous home furnishings options. I love that the various pieces complement each other for a cohesive look.
3 years 6 months
Great products at fair prices.
Great products at fair prices.
3 years 6 months
Good on-line selection
Good on-line selection. Colours of swatches don't match what appears on screen. We're taking a chance and ordering what we hope will be a good choice!
3 years 6 months
The checkout policy was seamless
The checkout policy was seamless, and it really doesn’t make any sense not to become a member with the discount and voucher it provides. Delivery into an apartment at nearly $300 was a little high, but I am excited to receive my new piece of furniture!
3 years 6 months
Great ordering experience and beautiful…
Great ordering experience and beautiful products.
3 years 6 months
The online chat section is helpful and…
The online chat section is helpful and quick response. I’m still waiting for my package to be prepared and delivered, but the shopping experience so far is pretty decent.
3 years 6 months
Beautiful and well-made but order swatches first.
I had been eyeing this sectional for about a year and finally bought it without ordering the swatches first. My spouse and I ended up needing a couch pretty quickly and didn't imagine the color could be so off. We were expecting a dark almost charcoal gray like the picture, knowing that it can vary slightly, but what arrived is at best a medium gray. This definitely threw us a bit but we have been letting it grow on us. The sectional is wonderful and the whole family has been enjoying it. It is somewhat firm but with the down filled pillows it is actually surprisingly comfortable.
As a note about shipping, I wish this site were a little more forthcoming with their shipping prices. I've never ordered such large furniture pieces online and was a little shocked to be paying well over 500 US dollars for it to only be dropped off in my driveway. Considering the sale price I decided I would go through with the purchase and overall I'm glad I did. Its a beautiful, well-made piece.
3 years 6 months
Late delivery
Delivery is weeks after was scheduled to arrive. Disappointing.
3 years 6 months
Great customer support.
Great customer support.
3 years 6 months
I am so happy to be familiar with Rove…
I am so happy to be familiar with Rove Concept team.
3 years 6 months
Good quality, terrible delivery
Quality of the items is really good. The delivery services they use, however, are very poor. Terrible delivery experience. All items were delivered outside of the scheduled times and one item got damaged during delivery.
3 years 6 months
The website was very easy to use on a…
The website was very easy to use on a mobile device. I’m just waiting for the delivery.
3 years 6 months
My first purchase on roveconcepts Love…
My first purchase on roveconcepts Love the design, can’t wait to see the quality, hoping everything goes smoothly.
3 years 6 months
I needed to call customer service to change color of stools purchased the evening before.
I needed to call customer service to change a color of counter stools I had purchased and CC did an excellent job. Efficient and very nice. The only issue was the hold time while I waited for Rep to come on. It seemed like a long time.
3 years 6 months
Online ordering
I was able to navigate the website and place my order with ease. I instantly received an email confirmation with my order details. Looking forward to sitting in my new chair soon!
3 years 6 months
great experience shopping on rove…
great experience shopping on rove concepts. Look forward to my order to be delivered.
3 years 6 months
Very good service
Very good service
3 years 6 months
We love our Milo sectional
We love our milo sectional, after receiving it and setting it up we decided our living room can handle the full version so we ordered the armless and when that is received the room will be percfect!
3 years 6 months
Chairs were easy to find and detail…
Chairs were easy to find and detail page was good. Only down side is the checkout pages got stalled in between sections
3 years 6 months