Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Have loved everything I've ordered.
Have loved everything I've ordered.
3 years 4 months
Quick response on customer service
I just placed my order, the online chat customer service is very helpful! Every time I have a question, they responded online right away! I am very impressed! Look forward for my furniture to arrive!
3 years 4 months
Please add inventory more often!
The ONLY thing I don't love about shopping at Rove is that everything I want is often out of stock!!
3 years 4 months
Great customer service
Great customer service. I called to ask a question and they had an immediate answer.
3 years 4 months
Dining room
We haven’t received items yet but were very satisfied with ease of purchase of customer service via messaging online! Can’t wait to see our new barstools and dining chairs.
3 years 4 months
First time shopper pleased
First time shopper. Made my decision after communicating with customer service on live chat. Cx explained everything and answered all my questions. A systems issue with payment happened and they resolved it quickly and made me feel heard and valued. Cant ask for anything more when dealing with customer service. One of the best and a pleasure to deal with.
3 years 4 months
Seamless, online experience
I had the opportunity to visit the Melrose showroom, which made my online shopping decisions much easier. Great quality furniture and beautifully designed.
3 years 4 months
Friendly and dedicated customer…
Friendly and dedicated customer service! I received my Dresden Sectional, which I love! but thought it came with the throw pillows which I didn’t receive. Customer Service was very understanding of my mistake and made a generous offer to rectify the problem. Rove seems genuinely interested in ensuring their customers happiness, and I respect any company that puts that above profits. Will continue to work with this company for a long time.
3 years 4 months
Excellent customer service
Excellent customer service. We had a minor issue with our order (needed the shipment to be split), so we used the chat function on the website and we were easily able to resolve the issue with the great customer support. Really looking forward to receiving our new furniture!
3 years 4 months
Great service!
Everything was available and in stock for this order, in prior order both online chat and telephone reps were able to provide swift and effecting guidance
3 years 4 months
Excited to get my awesome wishbone…
Excited to get my awesome wishbone chairs! Last time, customer service was great about replacing chairs that arrived broken
3 years 4 months
Easy to use website I just hope the…
Easy to use website I just hope the chairs are comfortable and furniture looks exactly as photo. I have never bought furniture on line before without touching or sitting on it!
3 years 4 months
We've ordered from Rove a few times…
We've ordered from Rove a few times now. It's always quick and easy to follow, their products are great, pick up is convenient and easy. love their voucher program too!
3 years 4 months
Great customer service
I had some questions about packaging and dimensions and the support chat was super convenient so I could make a decision.
3 years 4 months
Great Customer Support
Your customer support team was great and helped me with a tricky request / order. Super friendly and extremely communicative. It was an overall really fantastic experience and 10/10 would recommend Rove Concepts to friends.
3 years 4 months
Such an easy experience
Such an easy experience. I ordered new covers for a couch I ordered and the rep helped me with the everything!
3 years 4 months
Excellent service
Excellent service. Delivered on schedule as expected.
3 years 4 months
Great customer service
Great customer service that was able to answer all of my questions about their Tulip Table and Wishbone chairs. Cant wait to get them all !
3 years 4 months
Furniture was very good quality and…
Furniture was very good quality and customer service was terrific. A piece was damaged during shipping and it was replaced within a few days!
3 years 4 months
Great design, Great experience
Great easy to use website. Love the stylish items available.
3 years 4 months
I am happy to place an order again :)
I am happy to place an order again :)
3 years 4 months
smooth checkout experience
Ordered some items and was able to successfully apply the credits and vouchers on my account.
3 years 4 months
Poor shipping, but excellent chairs!
I ordered the Aubrey Armchairs and they came in damaged by the shipping company (Pilot Deliveries). It looked like the box was driven into by a fork lift so no surprise when I opened the box and the legs of the chairs had cracks in them. I took pictures and submitted a claim and Rove sent out a pair of replacement chairs. They used another shipping company the second time that handled them much better and their site was easier to use for updates/scheduling delivery (CEVA logistics). The chairs are very comfortable and sturdy. No cracks in the legs. The leather looks like good quality and is soft. Highly recommend these chairs to complete your table look.
3 years 4 months
Great Service!
I just bought the Arya couch and wanted to make an L shape but was confused about how to do it. I called the concierge service and they were super easy to get a hold of and told me exactly what I needed. I am very satisfied
3 years 4 months