Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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one- side communication by a…

one- side communication by a representative from Rove Concepts regarding delivery schedule. (Marilyn@Dolly) Feels like I was lucky to have the sofa delivered without problem. I could not get to talk to the person from Rove due to the one side communication. I didn't even sure whether she got messages from me. It was so hard to reach out to her. other than this issue, the sofa is so charming and gorgeous.
3 years 4 months

Awesome experience...

Easy to sign up for the membership program - which is a great value. Online ordering process was simple and straight forward. Looking forward to receiving my quality merchandise. Definitely planning on ordering more items in the near future.
3 years 4 months

Amazing customer service with Juan and…

Amazing customer service with Juan and easy to use website! Great products at an affordable price.
3 years 4 months

Easy buying experience

Navigating the website and buying process was very easy. The discount I received on my 3 Aubrey counter stools by becoming a member more than paid for the member fee and I received a member credit which I can't wait to use on the matching chairs in the coming months.
3 years 4 months

Answered my questions in a timely…

Answered my questions in a timely manner Super helpful and attentive. Very satisfy with the services.
3 years 4 months

Beautiful items if you don’t mind the long wait

The styles and quality of the items are impeccable all built with excellent materials, however it takes too long to get your order, even more when it is a pre-order, and sometimes shipment keeps getting delayed.
3 years 4 months

This is my 5th order on their website

This is my 5th order on their website, everything went through smoothly, product quality are good too.
3 years 4 months

The table is beautiful

The table is beautiful, but the wait time for it to be delivered was INSANE. Sat for months for a table just because the legs were not in stock and were promised at an earlier date.
3 years 4 months

Overall the shopping experience…

Overall the shopping experience roveconcepts.com is great. I am disappointed in the high shipping cost for just just threshold delivery. I was also disappointed and confused to be presented with an ad on Facebook for up to 40 for a Memorial Day sale which obviously is in the past, and the couch I purchased was pictured but when I clicked the link there was no sale or no code.
3 years 4 months

Lost delivery

The furniture we received is nice but we had a really hard time getting it delivered. So we were excited to know that we could get delivery of the furniture within 2 weeks, but when we got notified that the product was shipped and it did not arrive within the shipping date, we called! After many inquires we found out that it was not shipped and Rove will get with the shipping company ASAP. Now we have a tracking number and the product was shipped. As we tried to track the order online it never updated. We called and found out that the shipping company cannot find the order and Rove took 6 days to confirm and set out another order. All in it took 10 Plus weeks.
3 years 4 months

Black Marble Coffee Table

Ordered a square coffee table that I'm very excited to receive.
3 years 4 months

the customer service was excellent!

the customer service was excellent!
3 years 4 months

The 6 Elbow Chairs we purchased look…

The 6 Elbow Chairs we purchased look great in our dining room. Will order 2 more.
3 years 4 months

The ordering process was simple

The ordering process was simple. I have not received my new bed, however, as it is scheduled for September.
3 years 4 months

Great designs, questionable quality

Undoubtedly great designs with compromised quality. I have the Harper bed, Truman coffee table, and two Grayson nights stands. The night stands are the only pieces worth their price, based on quality and construction. Firstly they come fully assembled, unlike the Truman and Harper, which is a huge plus. The white lacquer finish is evenly applied and has a nice sheen. The veneer of the Truman coffee table is quite poor and I do not expect much longevity. It already has a lot of chips and scratches from limited use (no kid, no pet household) and is fading in certain areas. Despite the quality, the coffee table is very practical and I get positive comments about it all the time. The Harper bed is the one piece I would rate 1 star and urge buyers to avoid. The fabric wrap with foam underneath looks and feels cheap. The headboard is very short and unless your mattress is only 6" thick, will not look anything like the picture. Additionally, it was an absolute nightmare to assemble. About 1/4 of the screws I was unable to fasten because the pre-made holes are wildly misaligned. I would expect better for half the price let alone what Rove is charging.
3 years 4 months

Chat function is great for getting raid…

Chat function is great for getting raid responses but website kept crashing while attempting to speak to Rove’s Customer Service Rep.
3 years 4 months

Website not intuitive

Very difficult to sign up and check out on your website
3 years 4 months

Love it

Love it - my sofa finally arrived! 5-star for the product and white glove service and 3-star for the delivery speed, so 4-star on average.
3 years 4 months

Justin was super helpful

Justin was super helpful, customer service is amazing ! Products are great !
3 years 4 months

Supportive Live Chat CS

The live chat customer support was efficient and the representative was able to take care of my concerns. He is courteous and friendly customer service. I was able to find all the answer from the live chat. 100% Satisfied. Thank you!
3 years 4 months

It was nice navigating through the…

It was nice navigating through the website! I love the membership option! The shipping takes a while though.
3 years 4 months

Online support was helpful

Online support was helpful
3 years 4 months

I made a purchase online - time will tell

I made a purchase online. Process was straightforward. My items haven’t shipped yet, so I can’t review if customer service follow-through is good, yet. Crossing my fingers that the shipping process will be smooth. This company and their products were recommended to me by my designer.
3 years 4 months

We easily placed our order

We easily placed our order. We do wish the delivery was sooner, but we’re all in this together. Thanks and be well.
3 years 4 months