Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Great products
Great products
The website was a little frustrating to navigate
3 years 3 months
Very happy with my experience on Rove!
Very happy with my experience on roveconcepts.com
I have been searching high and low for an outdoor patio lounge set that incorporated black, white, and wood. The Louis Outdoor Set is so beautiful and I can't wait to receive it. I had a few questions and used the pop up window to speak with a Rove associate and they were able to answer my questions quickly.
3 years 3 months
The agent was helpful.
The agent was helpful.
3 years 3 months
The shopping experience is good just…
The shopping experience is good just that it would be nice if there is a confirmation indicating the "ideal delivery schedule" request is noted.
3 years 3 months
Great experience, could use some improvements with site navigation
Overall the experience was great. Some things could be improved:
- buttons and links on the site didn't always work (even after trying on multiple devices)
- swatch previews didn't work
- originally I saw that white-glove delivery was available; however, after checking out a few days later the option was completely gone
- would be really nice to have Affirm as a payment method
3 years 3 months
Beautiful products and easy to order
Beautiful products and easy to order. My only critique is the site was very slow to navigate and sluggish to respond. Hopefully that was a temporary glitch.
3 years 3 months
Excellent product and service
Excellent product and service. Definitely will buy again. Order Number 1259928
3 years 3 months
Sleek & Approachable interface
Website is easily navigated; definitely opt for the membership! Savings and perks are worth it!
3 years 3 months
Love my sofa
Love your products. I wish it was easier to get to the showroom and physically see the furniture. Customer service is great!
3 years 3 months
Rove concept has a user friendly…
Rove concept has a user friendly website and all the conditions, ETA, and details are clearly mentioned in the website. Love it!
3 years 3 months
Five Stars
Excellent designed furniture (by the looks online). Online shopping was easy and straight forward. I enjoyed the "shop the look feature" and it was nice to take advantage of the membership discount.
3 years 3 months
New customer experience
I was referred to your site by my interior designer. The website was easy to navigate.
I ordered swatches to help me decided on colors and they were very helpful. Not giving full stars since my order is still in production and I likely won’t receive it for another 12wks but appreciate the transparency regarding timing when placing my order. I’ve been hesitant to spend good money on furniture with little kids but the other reviewers all seemed to say that the furniture stands up to kids so I’m really hoping that holds true.
3 years 3 months
One of the most beautiful furniture…
One of the most beautiful furniture store! I found everything I need and even more ☺️
3 years 3 months
Everything is good so far
Everything is good so far
3 years 3 months
Shipping was a nightmare
Shipping was a nightmare, there was clearly no communication between Rove and their shipping company, which caused 27 business day delivery which was extremely disappointing. The delivery company thought it should be 4 boxes, Rove said 2 boxes, so they sat with the shipping company for 15 days for no reason.
Thankfully, Vinay from customer service helped me along the way and did his best to update me with anything he learned, he is the only reason this review is as high as it is.
The Sophia Sectional is adequate. The quality seems good, it is a little on the firm side but I expect it will soften up soon.
3 years 3 months
The website is easy to navigate
The website is easy to navigate. I will send another review after receiving the chairs I ordered.
3 years 3 months
Easy straight forward website
Easy straight forward website, nice sleek modern products
3 years 3 months
Great service and can’t wait for my new…
Great service and can’t wait for my new chairs and console!
3 years 3 months
Responsive customer service and great…
Responsive customer service and great information available online. Dislike the shipping fee on top of the cost of the expensive furniture.
3 years 3 months
I ended up cancelling my order
I ended up cancelling my order, the delivery date changed, I wouldn’t get the outdoor furniture till probably towards the end of September.
Too bad, it’s a gorgeous coffee table.
Rove were prompt at helping my cancel.
3 years 3 months
The customer service rep was very quick…
The customer service rep was very quick to help me with my issue. I was concerned about getting the best price and they assured me of this. Thanks so much!
3 years 3 months
Great products and design and fairly…
Great products and design and fairly easy process. Only drawback is the site was very very slow for me.
3 years 3 months
Buying online was a breeze
Buying online was a breeze. Scheduling pick-up from their warehouse and actually picking up the furniture was easy. Furniture looks and feels high quality. So far happy with my experience.
3 years 3 months
The ordering process was fast and easy.
The ordering process was fast and easy.
3 years 3 months