Site ordering is straight forward. I was ordering for a client and chose an available fabric choice due to production and shipping timeline concerns I’d read in other reviews. I do wish information on shipping cost was listed prior to checkout (it’s a set price, this should be listed) Hoping the item arrives in a timely matter, yet to get an estimated delivery date.

It was a smooth process from ordering to self pickup. We ordered three counter stools. The packaging was bigger than expected. We had to unpack two of them to fit them into our SUV.

The website is very beautiful and easy to navigate. I appreciate the beautiful photos and the added photos of viewing the furniture item in your own room and in other peoples real life photos. The checkout process was a bit frustrating as it didn't add member pricing to my cart the first time, and then it didn't acknowledge my shipping address when entered. After refreshing a few times I was able to get it to work and checkout properly.

Fantastic customer service experience. Made a typo on my email when placing an order and immediately helped me resolve it and get my account reset with appropriate contact information.

Website is easy to navigate and does a good job of explaining the item in detail. The ability to see uploads from other buyers helps to envision it in your home. Check out process was a little clunky; as far as I can tell, the quantity on an item inadvertently doubled, and there was no way that I could find to edit the cart once starting the check out process. It would have been worse if I did not notice the increase in quantity. The only way I was able to find to edit the cart was to back out, at which point my enrollment and protection plan was automatically removed from the cart, which I also hardly caught. Again, had I not noticed, I would have paid more for each item - I would not have gotten the membership discount - and I would have been out of luck if my furniture got damaged. I did have some trouble with customer service through the live chat system to sort out the kinks from my order, but was eventually taken care of by a very helpful representative. I would easily purchase from this website again, assuming the quality of furniture meets expectations - I have not received any furniture by the time of this review - but definitely feel more confident now that I have experience with the process, which I do no think prior experience should be necessary for a seamless shopping experience.

Easy to understand differences between products. Membership is a major bonus. Quick shipping and thorough communication!

I really appreciate Alexandra for her support. Now, I really feel better from the mistake made by Rove Concepts Melrose showroom.

The furniture is beautiful, but hard to contact them. The chat and call service is not working many times during business hours.

Rove Concepts has some excellent furniture which we are excited to receive. Ordering online was quick & easy and with plenty of information and photos to help with selection. The only ‘issue’ I had was with regards to expected shipping/delivery - this was not very clear. When it says the item is ‘available’ I don’t normally expect a shipment date of 8-10 weeks later. If it is available, it should be shipped immediately.

The furnitures you sell online are stylish and contemporary, even though you don't have any showrooms in Texas for me to shop in person yet. The desk I ordered won't be shipped to me until after middle of December, probably due to supply chain issue during covid-19. I hope it will arrive my home intact, though the desk is pretty heavy. Contact thru live chat are always disconnected or busy.

Easy way around the website and to purchase as well.