Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
Leave a review
I love the design style of the Rove…
I love the design style of the Rove concepts! And their website is easy to use. It helps me to quickly and easily accessible to find my favorite furniture.
3 years 2 months
I placed several orders from your…
I placed several orders from your website and I got a broken bed frame due to the shipment. I really appreciate your quick response and easy communication on the order replacement. The best customer service!!
3 years 2 months
Great Service
The sales representative that handled my inquiry was efficient and patient. He answered all my questions and was very polite and thorough which was much appreciated.
3 years 2 months
Great customer service
Great customer service. Despite delays in shipping that are a global issue, Rove has been communicative and made it simple to know the latest on timing, which is more than I can say for other vendors.
3 years 2 months
Site needs work
The site has glitches had to go back a couple of times to get order right Tried to do the online chat and no one ever answered.
3 years 2 months
Surprised price increase
I was surprised at the increase of both the white glove and membership price. Other than that it was easy.
3 years 2 months
It was a pleasure working with your…
It was a pleasure working with your staff. Very knowledgeable and helpful
3 years 2 months
I didn't find the detailed instructions…
I didn't find the detailed instructions about voucher before I checkout, which tells me that the voucher would be delivered after my stuff gets delivered. I was planning to use the voucher immediately after I checkout the first order.
3 years 2 months
Excellent experience
The site was beautiful, easy to navigate and very clear. Visual design helped w clarity!
3 years 2 months
Excellent design!
Finding beautiful design and purchasing on Rove Concepts was a breeze. I had no idea what I wanted my dining chairs to look like until I laid eyes on the Angelo and now I am putting my dining room together based on these and my Calligaris table.
3 years 2 months
Second time purchase and love it!
Second time purchase and love it!
3 years 2 months
Wonderful experience
The Rove Concepts website was easy to navigate. Having an option to select up to 12 fabric samples is very helpful. This was something I did when I purchased the Aubrey counter chairs. Their designs are beautiful ! I cannot recommend them enough to our friends and family!
3 years 2 months
Great Customer Experience
To be honest, part of the reason I purchased from Rove was due to the customer service I experienced in the shopping process. I am 29 and this was my first big adult purchase and I was really nervous to spend so much money on a couch. Everyone was so helpful so that I felt confident in my purchase. I am really excited to get my couch now.
3 years 2 months
The staff is responsible as to verify…
The staff is responsible as to verify our purchase, also responsive - though it could cost minal delay but I think an effort is an effort.
3 years 2 months
Issue with Membership
I bought a membership separately without furniture on one day then attempted to buy furniture the next day. The website did not recognize that I had already bought a membership (although I was signed in under the same account) and prompted me to buy one again in order I get the discount. However, I was able to have an agent send me a quote without the fee. So, I was able to make the purchase that way.
3 years 2 months
Love how you can customize your piece…
Love how you can customize your piece with different options
3 years 2 months
Person was helpful
Although a bit frustrated at not having a showroom in Vancouver, the person I spoke with was very helpful. I look forward to seeing my counter stool and dining chair.
I appreciate the opportunity to pick up and drop off at warehouse.
Terry
3 years 2 months
The website is great and easy to order…
The website is great and easy to order from. I loved the guide on how to select your sofa, because I wasn’t able to try it out before purchasing. It clarified a lot of my concerns and gave me a much better understanding of the different fabrics. Had a great conversation with the concierge Anastasia and got all my questions answered, on the weekend. But wish that the phone connection was better. Thank you for the quote and everyone’s help. I look forward to receiving my modular Arya.
3 years 2 months
User friendly site - shipping disappointment
User friendly site. Was disappointed that with the amount being spent shipping costs were not waived as is the case with many other retailers.
3 years 2 months
Delivery was not handled well
Delivery was not handled well. I was told to make an appointment for delivery and twice they never showed. When you call, you are on hold for over an hour. I finally spoke to someone and she said the item wasn’t even in town. Then they sent me a message saying they tried to deliver my item but no one was home?!?! They never told me it was ready for delivery. I finally got the item. It’s ok. Not worth the hassle IMO.
3 years 2 months
The ordering process had been very…
The ordering process had been very smooth. Hoping to get the delivery on time as well.
3 years 2 months
Amazing customer service reps that are…
Amazing customer service reps that are patient and knowledgeable. Only reason I didn’t give it a 5 star, the website is terribly slow.
3 years 2 months
Wonderful website
Wonderful website, agents popped up to answer questions. Easy!
3 years 2 months
It feels like the membership system made us commit to buy from Rove Concept
Hi there,
We recently purchased 6 dining chairs from RC. We actually ordered different chairs from other online furniture shop but we saw your site few days after and decided to cancel the order and buy from Rove Concept instead. Love the great design at reasonable price.
We have a mixed feeling of their membership system, however.
First, we calculated the member benefit discount and it was much cheaper to buy with membership than regular price, so purchased the membership first.
Then placed the order for the chairs. At the check out screen there was an option to become a member there which I didn’t know but was understandable. Then, also a surprise of a high shipping cost at the very last step. If I had known the membership can be applied at the checkout, and the actual shipping rates before going through all the check out process, it would be fair to compare our purchase options. (The chairs we purchased from the other vendor came with free shipping. RC chairs were a bit less expensive than the others but with shipping they weren’t much cheaper.)
Although I am very happy with my purchase and very much excited to receive the beautiful chairs soon, I thought the shipping rates could’ve been presented at early stage and also I wish I had known the membership can be purchased at the checkout at the same time with the furniture. Because we paid for the membership already, we had to stick with the RC purchase.
3 years 2 months