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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Good customer service
Purchased stools and a table. Table was damaged during shipping and was quickly replaced. Experienced great customer service
Very rapid and detailed responses to…
Very rapid and detailed responses to questions i had about products online
Beautiful products all around
Beautiful products all around. Some of my order was damaged via shipping and handling and Rove Concepts amended the problem perfectly. They provided a discount to cover cost of repairs for what could be fixed, and a full refund for what was unable to be repaired. While it was a bit of a hassle to deal with, Rove Concepts made me whole and I feel comfortable ordering from them again in the future.
This was a very smooth purchase
This was a very smooth purchase. I even had a rapid response from their trade team on setting up an account. My only feedback was the discrepancy with shipping cost. One moment it said one number and the next it said a different number. I ended up paying $100 more than expected. Other than that I will definitely shop here again.
I love rove concepts and have ordered…
I love rove concepts and have ordered often , My only issue is with in stock options, So many more things we would purchase for our company if they were quick ship, and available in 2 weeks or less,
Thank you,
nora
Excellent customer service
Excellent customer service, Rove was friendly and always available to answer my questions!
Easy checkout and the chat feature was…
Easy checkout and the chat feature was great -- they assisted me in a timely manner and answered my questions in full. Can't wait to receive my furniture!
I'm happy to share my good experience…
I'm happy to share my good experience with Rove as I had some reservations prior to placing the order, based on reviews posted to yelp and other outlets. Rove stayed in touch during the shipping process and assisted when our local delivery hit some hurdles -- apparently I hadn't measured that elevator clearance quite right! All in all, a very pleasant experience.
Easy ordering and shipping was great
Easy ordering and shipping was great! Nice quality sofa. I would order from again. Disappointed that a week after I ordered there was a 15% discount that was not honored. I realize that is the policy but an extension to a week would be nice.
This (mod sectional)is an amazing piece…
This (mod sectional)is an amazing piece of furniture.Highest quality,true luxury at its finest! I also recieved $1700 off for the end of year sale!!! Could NOT be happier!
Went to the warehouse clearance last…
Went to the warehouse clearance last weekend. Bought two reproduction Eames 'Potato Chip" chairs for $30 each! Pleasant, helpful staff.
Good Purchase Experience
Good Purchase Experience
Their customer service is pretty good. They reply messages and provide required information really fast. I also like the website design, very modern and the reviews are definitely helpful.
The customer service we have received…
The customer service we have received has been great! I was able to chat in to the customer service team and they emailed me a quote right away! I then called and placed the order over the phone and Emily was very diligent and made sure to ask me all questions necessary.
Very happy with Asher Bed!
We recently ordered the Asher bed - king size - and it arrived exactly as expected. It was well packaged, and very easy to assemble. The quality of the materials is excellent and the bed looks fantastic. It looks as it does on the website. We are very happy with it.
Great company to deal with
Great company to deal with. Beautiful products and the best customer service ever.
Janice from Customer Experience is wonderful.
Great experience!
I've had great experience with Rove Concepts. Very quick shipping and amazing products. I got Hugo Sectional couch and Wishbone Chairs, both exceeded my expectations with the quality and the look. Thank you!
Very good services provided by Emily at…
Very good services provided by Emily at the Sales and Customer Service, she answered all my questions and took care of my order in a very efficient way. I would recommend Rove Concepts to everyone.
Thank you
Fantastic experience
Fantastic experience! Great products for affordable prices! Wish you offered more decor items.
