Haven't received my latest order, but all my past orders have been exceptional. Be sure to pay for the white glove delivery, it's worth it. The quality of product is 2nd to none.

I loved my experience. EMILY WAS AMAZING and I just got my beautiful table. Thank you so much.

Janice was great at making everything happen. Order process was easy. Hopefully the delivery is the same.

What amazing service! Emily and Janice went above and beyond to help secure the products I wanted from the sale and then hold them to ensure they deliver to our new home when we’re ready for them. I’m a Rove devotee now!

Our Marcus table arrived with a small chip in the wooden leaf insert. I emailed Rove and got a very fast response, offering me the choice of either a discount on the product or a replacement piece. When I decided on a replacement leaf, they arranged it quickly and had it shipped right to my door. Excellent service, and we love the table!

The experience was painless and they Rove went out of their way to streamline the process even making the warehouse available in the LA area if we want to view the product in advance of taking delivery.

I'm very pleased with Rove Concepts. The Finley sectional is a great design, neatly and well made, was shipped in a timely manner. Customer service is awesome too. I highly recommend Rove Concepts!

I got tv stand from rove concepts. And it took about 7 days for delivery! And the condition is so good :) no scratch at all!! I really like it!

Fast shipping and great quality chair

I ordered 3 furniture items over a period of 2-3 months. The shopping at the website and utilizing the online chat was easy. The shopping experience overall was pleasant. The first set of items (side-tables) were packaged and shipped timely. The choice of shipping vendor is surprising. There was tracking provided and once the items arrived, they sat for a number of days. Since this was a small freight company, the phone number did not work. In the end I contacted Rove concept and again the customer service was very prompt and they assured that they have contacted the freight company and the items will be delivered. Another week, multiple reschedules and finally the items arrived. 5* on packaging and the quality of the item 4* on customer service 1* on shipping to the US (please use a name vendor - your competition -west elm, room and board, crate and barrel all use named vendors and some offer much cheaper shipping options. The second set was a Harper bed. I especially requested a different shipping vendor, and a different one (pilot) was used. Tracking worked again and showed that the item arrived as scheduled to the vendor facility. No calls from the freight company for a day. Finally called the freight company and they stated that they can't find two boxes. Reached out to Rove concepts again. Packages were magically located. After a few more delays, finally arrived. Quality of the Harper bed is excellent. The instructions to assemble it are atrocious, in fact the bottom support bracket installation is all together incorrect with the bolt pictures. No videos online, and the Harper bed is no longer on the website. Reached out to CS and they were kind enough to send the same PDF as the enclosed instructions. 5* on the packaging and quality of the item 2* on instructions - need to have video assembly instructions as well 1* for the choice of shipping vendor Bottom line - good design, good product, good customer service, but bad end user experience.

Very good ordering process and prompt, attentive shipping. The shippers broke a ceiling light bulb when delivering the pieces but these things happen.