I requested swatches from Rove on several different occasions. The swatches came beautifully packaged and were over-nighted. I haven't received the couch yet but I've been very impressed with the service so far!

This is the 2nd time I've ordered with Rove Concepts. Love their products and their customer service is excellent; staff is knowledgeable and very helpful. I wouldn't hesitate to recommend Rove to anyone.

Very attentive and solved the problem at hand. i was trying to place an order and an issue arose. I called and they were quickly able to remedy the issue.

Got great support to find the best couch for my needs! They answered all my questions and were patient and thoughtful to the process of buying a sofa without sitting on it.

Every rep I’ve spoken with has been kind, couteous and helpful and has offered solutions to help me with my purchase. Thanks ladies!

Very good! I had written my concerns about the Lars table & I got immediate response. Good & fast response demonstrates profesional interest in the buyers doubts & questions. This modern furniture is beautiful & unique. I’m very excited, can’t wait to see my table, it happens to be that my husbands name is “Lars” too!

Great professional experience. As a designer customer service is important for a smooth and successful project. Very pleased with Rove Concepts.

This is the second purchase I have made from Rove Concepts and I am very happy with both. They are very reliable and easy to deal with. I have loved the items I bought. Today my tulip chairs arrived, and my husband and I were able to put them together even though we're both senior citizens and not the handiest of people. The only thing I would have liked is written instructions for doing it. They told me that there was a place on their site that would help us but I couldn't find it so we just winged it and they are fine. I love the way they pack the items for safe shipping and the quality is terrific.

I made an order on March 28th for a breakfast table and two small stools. The quality of the pieces is good, and I do not have any issues with the product. A small note - during the initial stage of adding items to your shopping cart, a delivery charge was quoted, but upon checkout, the actual delivery charge increased. It would have been nice for the delivery charge amount to remain consistent throughout the entire purchase process. The reason for the 3-star review had to do with the delivery of the furniture. The outsourced delivery company called on Wednesday to set up a delivery window of 8AM to 3PM for the following day (Thursday). No problem. I take Thursday off work to stay at home. Come Thursday, at 12PM, I called the delivery company again to confirm that someone will be arriving on that day, and they assured me that someone will be there. No one showed up. I followed up again at 4PM but the representative had already left the office. On Friday morning at 8AM, I received a call that the delivery will happen on Friday instead. No explanations were given as to why I never received any updates on Thursday. The delivery finally happened at 10AM. I understand that things change and things get missed, but proper communication, especially with someone who had to take a day off work to accept a delivery, is a common courtesy.

Good experience so far. Shipping is costly and slow.

The shopping cart was buggy. At first it told me I was paying negative dollars for the couch. But the phone assistance was very helpful and in the end a great experience.