Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Effective
Effective, fast and easy check out
6 years 6 months
We had a great experience ordering a…
We had a great experience ordering a couch that meet our design needs and definitely under budget!
6 years 6 months
Quick and easy
customer service reps are very helpful and able to answer questions on the spot.
6 years 6 months
Pleased with the product
Pleased with the product, exactly as hoped. Look forward to shopping more.
6 years 6 months
Nice website and responsive online…
Nice website and responsive online chat. Accurate descriptions and nice product.
6 years 6 months
Customer service reps responded quickly…
Customer service reps responded quickly to my questions. Although I ordered a swatch and they sent me the wrong one, I contacted them and I got it within two business days. However, I wasn't able to get the 15% store credit because of the delay so I had to settle for the 10% and they were not able to honor it.
6 years 6 months
Amazing customer care
Yesterday, I have been experience some issues during my purchase and Alexandra was very helpful on the chat. Also, she was able to change my order as I had entered the wrong quantities. Quick and very professional customer service, very much appreciated!
6 years 6 months
Great experience
Great experience. I have first ordered samples for the sofa we are considering. I knew it might take a week to get them. I got a box with 10 samples delivered by fedex in 2 days. Wow. I loved the responsiveness so much we have ordered multiple other furniture pieces from Rove that we did not originally plan on buying.
6 years 6 months
Great experience so far!
I have yet to receive my furniture, but ordering from Rove has been a great experience so far. A friend recommended Rove to me, and I absolutely loved the modern, minimal aesthetic as soon as I opened the website.
When I placed my order I was contacted by a customer service rep to confirm some things about my order, and the items were shipped shortly after that. I can't wait to receive my new sofa, side table and pendant!
6 years 6 months
Expensive shipping..quality is great
Expensive shipping..quality is great
6 years 6 months
review
customer service was not reachable on the weekend
6 years 6 months
Excellent products
Excellent products, superior customer services. Great shopping experience!
6 years 6 months
Quick
Quick! Shipped in the time expected.
6 years 6 months
I love the entire product line at Rove
I love the entire product line at Rove. I ordered the Tulip armchair. I was afraid it would take forever to ship but it did not. Their quality is great for styles that originally are sold at a huge markup from name brands.
6 years 6 months
Easy ordering, quick shipping & beautiful product
Easy online shopping experience, quick shipping, and beautiful product exactly as described.
6 years 6 months
Table arrived without damage and was…
Table arrived without damage and was fairly easy to put together. Would buy from again!
6 years 6 months
Haven't received my table and chairs…
Love the look of the table and chairs I ordered. Can't wait to receive them!
6 years 6 months
Overall great designs
Overall great designs
Products are, aesthetically, exactly what I wanted. Without the sale I managed to stumble across, think they would've been a little out of my price range. Haven't received the product to update on quality, but should have my new bed within 10 days.
6 years 6 months
Awesome company!
Awesome company!
6 years 6 months
Customer Service
The customer service has been excellent and answered every question promptly.
6 years 6 months
Easy to use website and description of…
Easy to use website and description of product was on point!
6 years 6 months
Good, tasteful looks. Below average quality fabric and construction.
We did local pickup of the Finley Sectional sofa and so had to attach the legs. The holes didn't line up so had to drill new ones. So there was a persistent squeak for a few months when you sit down because some of the screws didn't go in perfectly straight. Then the Performance Weave fabric pilled badly. We've had to comb the pills out twice, a process. Last, it has a bad design flaw on the seam in the middle of the seat of the sofa (non-chaise) part. Since the upholstery velcroes on the underside in two places, where it doesn't velcro, there's always a big rumple in the upholstery on top. It can be smoothed but it doesn't stay at all. Looks and feels loose there and wrinkles elsewhere, too.
6 years 6 months
Five Stars for Quality and Service
The white tulip table and eiffel chairs look stunning in my home. They arrived as stated, on time. For the price of the chairs I was a bit skeptical as to their quality but have been nicely surprised. Customer service for whom I had many questions before committing to this order were helpful and patient.
6 years 6 months
Rove Concepts was very helpful with…
Rove Concepts was very helpful with obtaining finish samples of the product I was sourcing. My questions were answered in a timely manner and was able to finalize my order quickly and hassle free.
6 years 6 months