Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Great experience with Rove
Easy to use website and had exactly what I wanted.
5 years 11 months
Excellent experience!!
Excellent experience!!! I didn't receive furniture yet but I can't wait it for what I purchased... excited :)
5 years 11 months
Great Furniture and Great Service
Purchased some furniture online and called the next day to ask a few more questions and
staff was very helpful.
Furniture was delivered as promised and without incident.
Thanks!
Kevin San Diego
5 years 11 months
Very good communication with…
Very good communication with RoveConcepts, I ordered the wrong sectional side and I was able to get it switched before they shipped it.
5 years 11 months
Great customer service
I have just ordered a marble dining table from your website after clarifying some details over the phone regarding shipping and how to apply for the future voucher. The representative was very polite and patiently answered all my concerns. Thank you for the great service!
5 years 11 months
I had a great buying experience
I had a great buying experience. Both online chat service and email was very responsive to my questions. I can’t wait to receive my furniture!
5 years 11 months
Website was extremely user-friendly and…
Website was extremely user-friendly and attractive. I found the table I needed quickly and bought it with no friction. Excellent follow-up email.
5 years 11 months
I like rove concepts designs and…
I like rove concepts designs and quality. I bought Marcus dining table, Adele chairs and Lucas console within last year, and they still go strong and bring joy to my eyes. Customer service is also nice and receptive. I couldn't find a voucher code in my email and they provided it within few minutes after contacting them.
5 years 11 months
Fantastic customer service
Fantastic customer service - quick call backs - lots of heart! THANKYOU
5 years 11 months
Incredible products for a fair price
Incredible products for a fair price - will shop again here
5 years 11 months
Great website experience
Great website experience. Love the clean aesthetic and picture quality which helped greatly in making my decision to purchase from Rove Concepts. Cannot wait to get my new Nico Sofa!
5 years 11 months
Andersen Sectional
I bought the Andersen sectional online. It is beautiful, the fabric is lovely. However, it is very shallow and hard. It is not comfy for relaxing. It really needs an ottoman but there is not a matching ottoman for this piece. Please make one!!
5 years 11 months
Product came as described
Product came as described, no damage. Timing was as state, and with a courtesy call beforehand.
Very, very happy with the product.
5 years 11 months
Disappointing
We ordered 6 chairs and, although we like them, we did not realize the size is not ideal for our table. Unfortunately, Rove Concepts makes it difficult to return as you have to set up and pay for return shipping (6 large boxes) and pay a 15% restocking fee (complete B.S. in my opinion). Lesson learned. I will only now buy something this size that I can see in person. Or, in this case, I would have been better off testing the waters by buying just one chair to make sure I like it. I think their customer service needs improvement.
5 years 11 months
Erroneous review...hoping to make right.
Cannot comment on their products but their customer service is excellent. I thoughtlessly wrote a less than stellar review on a couch that I could have sworn I bought from them but actually did not after a deep dive of my and their records. Please know that they are willing to right whatever wrong they have done, as am I. I will definitely consider ordering from them in the future. So sorry to have mistaken your company for another and posted my review as if it were yours! I'm truly mortified with myself for not having taken the extra effort to research my purchase. Please forgive me...I'm sure Karma will not.
5 years 11 months
Excellent online shopping experience
Excellent online shopping experience! We're very pleased with our dining table and chairs - all are great quality. Look forward to purchasing more pieces soon.
6 years 1 week
I live in vancouver so was able to…
I live in vancouver so was able to forgo the delivery fee and pick up my sofa direct from the warehouse within days of when I ordered it. end to end experience was great, only giving 4 stars though because the connection between the chaise and the sofa for my sectional is not as sturdy as I would like it to be. Design, comfort and quality are all great though.
6 years 1 week
Eno Saarinen style 1950s tulip side chars
The shopping experience on the web site was easy and helpful. The product was delivered on time and the quality of the cushions is excellent. My only concern is the material of the chairs themselves. They LOOK sharp, but they nick and scratch easily. The material (molded plastic I think), should be coated with a scratch resistant finish. I'm worried that in a few months, they will look worn.
6 years 1 week
Great looking bed
Great looking bed, solid. Delivery was timely and communicated well.
6 years 1 week
Great looking bed.
Great looking bed.
Shipping took a while (almost three weeks), but quality is very good and it looks great.
6 years 1 week
Excellent experience
Excellent experience! Great customer service and products. Would definitely recommend to others.
6 years 1 week
Just stumbled across... stunning!
Just stumbled across a picture on a separate website when searching for a dining room table. After looking into the company i decided to purchase a table that was way above my budget, but I couldn’t help myself I just had to have it! The product came nicely packaged without damage, and is absolutely stunning. Rove values quality and design at the same time. Very happy with their product and will be back!
6 years 2 weeks
My experience so far
My experience so far has been good. They offered me $25 to write a review after my order. The website can be hard to navigate, and customer services when I asked about my couch was mediocre. I've heard some things about how RC can have cheap furniture, and the customer service is bad after you receive your items so I'll keep everyone updated.
6 years 2 weeks
I’m awaiting the couch to come
I’m awaiting the couch to come. The purchase process was easy. Will update once I receive it.
6 years 2 weeks