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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Always happy to contact with Rove care…
Always happy to contact with Rove care team, they are very knowledgeable and have genuine kindness. That the one of the main reasons shopping at Rove even I cannot experience furniture physically.
I haven’t put my order yet, for I have waited completion my new home. However, whenever it will fix it I will put my order. So, became a member is my first step on for further journeys with Rove.
Especially I thank to Helen.
Beyond expectation as first time RC buyer
I have been eyeing on RC furniture for months while working on our major home remodeling. I was nervous about some of the negative reviews on social media of this online store but decided to take a plunge as I simply love all of their pieces.
I ordered three Norman counter stools on this Tuesday and they showed up at my door front on Thursday! It is hard to believe the speed of 2-day delivery on furniture these days and they appear to be well made and very comfortable too. This certainly builds up my confidence to the site.
I'm waiting for my dining set to arrive in a couple of weeks, trust they will not be disappointed either.
Executive Arm Chair w/ Walnut legs
I have been looking on the website a lot for a few weeks. It seems like the website was constantly changing but at the end of the day I purchased the Executive Arm Chair for my dinning table. So far so good, but I haven't really received an expected due date. So it is very early in this process... they said it could take up to 12 weeks:( Which I understand if they are custom, but the shipping time showed Mid Oct when I was shopping.
Although one of the chairs we received…
Although one of the chairs we received was an incorrect colour, Rove dealt with the claim quickly and efficiently. I was impressed with the service provided!
Delivery standards (?)
It seems a bit odd that a $2k+ piece of furniture doesn’t come with white glove service. I haven’t received the product yet so I don’t know what “light assemble” means.
Seamless process for becoming a member…
Seamless process for becoming a member and ordering.
A customer care team was thorough and…
A customer care team was thorough and was very helpful in picking the right color of the furniture.
Good customer service
I placed a few orders on Rove's website recently. Due to the shipment time and size of the furniture, I had to return and replace some of the items. I did through online live chat. They response very quickly and all my issues were solved efficiently. I am very happy about the customer service Rove provided.
Searching for perfect marble top table
We were looking for a stylish marble breakfast table. Rove concepts had the perfect table at a very competitive price. Our online Rove Concept experience was outstanding!
Great Site
They have great products and they fit every project and taste! Would totally recommend.
I had a great experience with ROVE
I had a great experience with ROVE. Love our pieces!
Attentive customer service
Attentive customer service tuned in to the client’s individual needs.
Tulip Chairs
I purchased several items from Rove this year and they've all been great. This order consisted of four Tulip chairs. They are sturdy and made with quality materials. They're comfortable and beautiful. The padding we chose look great and are very comfortable. We're considering getting two more.
Ordering new products is a breeze
Ordering new products is a breeze. However, following up on delivery and other issues can be frustrating if done only online. Talking to a real person is a better option for any business other than the initial ordering.
I was not able to talk to costumer…
I was not able to talk to costumer service agent. I called several times over two weeks period and never got a call back. However, i was able to chat with online agent and she was able to help me with all my questions and she put together quote on my account so i can place an order. Costumer service needs improvements.
Great Customer Service
Their online customer service was amazing. They answered all my questions so that I could make an informed decision before purchasing.
Great customer service - fast and easy shopping!
Great customer service, fast and easy to use website.
Website pages have loading issues
The website was not loading properly while using my mobile device. It would freeze when I got to the point of trying to check out. I then went on to my laptop instead to see if it was simply an issue with my mobile but the same problem occurred. After a few "refreshes" it brought me to the shipping page but it had 2 units listed and I nearly purchased 2 accidentally. I believe this was a glitch with your website and not an issue with my wifi.
I absolutely love Rove's products but their digital experience is terrible.
I absolutely love Rove's products but their website and mobile site are absolutely terrible. It is incredibly slow, has multiple glitches, makes the user go through inefficient hoops to search products, etc. It is also incredibly slow. They MUST invest in user experience. Every time I am on their website, I keep saying why I shouldn't give them my business. But the products are beautiful. It is a hard trade-off.
