Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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Got the information I needed in a few…

Got the information I needed in a few seconds. Courteous operator. Also, I love your products :)
5 years 5 months

Love the Organic Bamboo Sheet Set

I've been looking for very soft high quality sheets, I'm very happy with the Organic Bamboo Sheet Set. Really soft, smooth almost silky but still cotton. Washes well. I have both colours.
5 years 5 months

I discovered Rove through an ad while…

I discovered Rove through an ad while looking for dining chairs. Their customer service rep was always available to answer my questions. The checkout process was pretty simple on mobile. If I could recommend one thing, it would be nice to see video of someone testing out the products to describe them since there aren’t many showrooms and shipping is extremely high.
5 years 5 months

I haven’t received the furniture yet…

I haven’t received the furniture yet but the customer service person was great over the phone and the website was easy! Can’t wait to get the 6 chairs we ordered!
5 years 5 months

Just ordered new table and chairs from…

Just ordered new table and chairs from Rove. Ordering process went very well and I'm excited to get my new furniture.
5 years 5 months

STYLE AND QUALITY

Quality, stylish products offered for my clients. The sales staff is efficient and friendly..
5 years 5 months

5 star shopping experience

5 star shopping experience, 3-4 star quality Shopping online was a breeze. The agents online and on the phone are very helpful and very easy to work with. Shipping was on time and prompt. I got the masters chairs originally and then decided to get a tulip table and some counter stools. So why 4 stars. Here is why. This is based on the chairs received. The chairs, in my opinion, are not of the greatest quality. One of the chairs was/is wobbly. The molded polypropylene wasn't very smooth which was unexpected. Given how the light falls on the chairs, i notice it but then i am rather finicky. The plastic end cap like component on the legs were not smooth either. Overall, for the price (103$ list, not including shipping) I do not think it is worth it. Yes, the Kartel Masters is 3 x more expensive however, with the number of replica chairs out there, I do not think Rove Concepts is doing it much justice. Maybe it is a QC issue but for now, I am not sold on RC. I will update this after I receive the tables and counter stools. If I did not have a significant amount in a voucher, I would not have come back for a repeat purchase possibly.
5 years 5 months

Gorgeous stools!

Gorgeous stools!
5 years 5 months

I incorrectly received a product and…

I incorrectly received a product and staff was so excellent at fixing this error - really appreciate your help!
5 years 5 months

Nice products

Nice products, but color of item was not true to website picture
5 years 5 months

Great customer support

Great customer support. Answered my question quickly and mentioned an alternative that gave me a few choices to make a decision. Thank you!
5 years 5 months

Fantastic overall experience

Fantastic overall experience. I received the sample in a timely manner. Your customer care reps on text and when I placed my order were very helpful. I look forward to receiving the Andrej sideboard.
5 years 5 months

Great customer service and fast…

Great customer service and fast response. I am satisfied until now. I am now waiting for merchandise
5 years 5 months

I keep coming back

Just placed my 5th order with Rove Concepts which is testimony to both how much I like their furniture And the excellent customer service.
5 years 5 months

great service so far

great service so far! we're waiting for our Luca sofa--it's unfortunate that the wait is a bit long, but the service has been great.
5 years 5 months

finding products and placing an order…

finding products and placing an order on the website was straightforward and seamless. Look forward to receiving our bar stools soon!
5 years 5 months

Ordering was simple and quick

Ordering was simple and quick. Now to see how my products look!
5 years 5 months

Love it!!

This is our third order with them. Product was wonderful and delivered in time , as quoted.
5 years 5 months

I love ordering with Rove

I love ordering with Rove. From their call centre team, the website’s user friendliness, to being able to order free swatches - their service is top notch (hard to find these days!) and make the whole shopping experience super comfortable and easy.
5 years 5 months

The promotion codes didn't work online…

The promotion codes didn't work online and I wasn't getting anywhere with the chat after close to an hour of trying. Then I completed the sale over the phone. There are exclusions that are not in the customer's favor: Voucher can be used only on furniture, one time use only so you lose the remainder you don't use and can't be used toward shipping. Haven't received the furniture yet so as far as quality and beauty hopefully it's just as nice in person.
5 years 5 months

Rove offers great pieces at an even…

Rove offers great pieces at an even better price! Love the bar stools we purchased!
5 years 5 months

Order processed with ease

Order processed with ease. Can’t wait to receive our new dining room set.
5 years 5 months

Tulip table and chairs

Everything arrived on time and in perfect condition. Assembly was easy and our tulip table and chairs look great and fit our space perfectly. Highly recommend Rove!
5 years 5 months

Excellent

excellent company and service
5 years 5 months