Excellent quality. 2 of 4 stools arrived damaged during transportation but were replaced with no hassle. Very pleased with stools and transaction

This company goes above and beyond in the customer satisfaction department. I bought several pieces including the Hunter dresser and nightstands in white. Due to the fragility of the finish on these pieces they originally came damaged. This was due to shipping across the country CA-NC so, it happens! Rove Concepts did not hesitate to take appropriate action to make this right by sending replacements. They even repackaged and sent with a different carrier to get the needed results. I am happy with my purchases from Rove Concepts. The furniture is modern and beautiful!

Loved that I was able to do live chat with someone to help me figure out what I wanted in my bedroom. Customer service was super helpful.

Great product. Had some challenges with delivery, but it was all sorted out in the end.

We ordered six Aubrey side chairs, and two Aubrey arm chairs. They are very comfortable, and very well made! The people who delivered were great also! We needed low back side chairs to go in our dining area that is front of a fireplace. The dimensions on the website stated the side chair was 32.6 inches high, where in fact, the ones we received were 34.25 inches. That certainly is no deal breaker, but I think you might need to update your chair specs on your website for future reference. Again, the chairs are really great, and would buy from Rove again for sure!

I need to start by saying this review is for the most part about the quality of the White Glove Delivery service of my purchase from Rove. I wrote to Customer Service about it but they didn't get back to me. I paid $279 for White Glove Delivery, on top of the purchase price. It's almost 30% of the purchase price on top. I was thinking this would be a premium service. They don't deliver on weekends, I had to stay home from work to receive it, which is not uncommon. This is what I had a problem with: The delivery guys dropped my item - the Lucas TV stand as soon as it was out of the truck, it fell off their trolley. Given, it was a little wet outside from the rain but I couldn’t believe my eyes. The outer packaging was so dirty I didn’t want it inside my apartment, it was covered in black muck. I got dirty traveling up in the elevator with the delivery people and ended up with black marks all over my sweater, which needed drycleaning. Entry wall in my apartment had to get repainted from the dirt on the box. When we arrived at my apartment I asked the delivery people to wipe their feet on the doormat before coming in because it was raining and muddy outside, one of the delivery guys started wiping his shoes on my rug inside the apartment. I was shocked. They left so much foam packaging all over the tv unite and the floor of my apartment. It took me about 30 mins to get it all clean and ready to use. I asked the representatives at Rove Customer Service: What can you do to offer some kind of compensation, or help in this matter? But they never got back to me. The piece of furniture itself is ok. It looks nice but one of the doors is a bit crooked so it's quite annoying to my eyes. May have been from the drop. I imagine the delivery is farmed out to a 3rd party. Still, they are representative of the Rove Brand. Mostly disappointed that the CX department did not bother to reply. I would never purchase again with this company. Save yourself the $$ if you do and DO NOT do white glove delivery. It's such a rip off.

We have gotten many pieces from Rove Concepts in the past year. Quality is mostly what you would expect at this price range, and if it’s not, their customer service team will work with you to correct the issue. Our coffee table arrived with cracks, and their team had a new one on the way to us after a couple days; our dresser arrived with very uneven drawers (sticking out/spacing), and they had a new one sent out to us, too.

The overall experience is great! The products are good, customer service is effective. The only thing is that the shipping time and delivery time is longer than I expected,m. Even though I’m in local area for delivery, it still takes a week for shipping and delivery.

i called a couple of times and everyone i spoke to was courteous and helpful, thank you

Love everything about their products except when it comes to delivery. They took too long to have them schedule their delivery and received multiple Cancelations. Overall great products as always

In September 2019 I purchased the Luca sectional, Aubrey side chairs and the Pastoe sideboard console. The whiteglove delivery was seamless and the set up was great. I absolutely love the sideboard and chairs- amazing quality! My only issue is the Luca sectional, I had read that it was a bit firm however 6 months in it really hasn’t softened up much at all. I love the look of it but unfortunately for me it is really not comfortable, wish I had gone with a sectional that was softer.