Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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I recently purchased online a pair of…

I recently purchased online a pair of counter stools. I can’t understand the reason but delivery took a month. Alero Courier and their subsidiary Beaver Transport were difficult to reach. Anyway, the product finally arrived. They are just what my wife and I wanted. Very sturdy and well made. Peculiar thing, however, one stool has plastic sliders on each leg and the other stool has no sliders. A minor point but for $350. each, you would think this kind of thing wouldn’t happen.
5 years 1 month

Purhcased the Dresden Modular Sofa

Purchased the Dresden Modular Sofa, in total over $5,000 and what a disappointing experience. The sectional was delivered on time which was great but the delivery company, Rocket Delivery (I am in Portland, OR), wore no gloves, didn't ask how I wanted it assembled (you have a choice when purchasing the console) and left three large dirty handprints. Aside from the experience of this delivery, the photos Rove provides is really misleading. The sectional only came with three pillows and all of the images show four. At this price point, I can tell you personally I will not be recommending Rove. I've had no follow up from customer service, submitted images of the delivery (along with a picture of my notes on the delivery company's paperwork just to have proper documentation) and am very surprised by this experience being that their products are beautiful.
5 years 1 month

We LOVE the look of our Luca Sectional BUT...

We LOVE the look of our Luca Sectional. I highly recommend this sectional. However I have a few "buts". 1. We got the black velvet and it has a cheap sheen to the fibers. 2. The black shows every hair, dust particle, and lint that ever existed. 3. The sofa is off-gassing a "new" toxic smell. We've opened windows near it and it will go away in time. Between the fabric and the contents it's made of, the cheapest materials available it seems, your sight and smell will pick it up. Visually, it's gorgeous (less the sheen). We're putting throw blankets and linen pillows on it to make up for that and you only see it when the light hits it in a certain direction. I love it, I would still buy it, its in a secondary den in our house, it's not our primary sectional. It's serving its purpose, looks great and was priced accordingly.
5 years 1 month

Asher Bed, Nightstands, Wide Dresser

Purchased Asher king size bed, two nightstand and wide dresser (walnut veneer) and they are all wonderful pieces of furniture for our newly built house. We had the white glove delivery, and the service was exceptional. We plan to purchase additional furniture for the rest of our house.
5 years 1 month

The website is clear and efficient

The website is clear and efficient, and the customer support on the online chat is also quick and competent.
5 years 1 month

Hunter Bed & Night Stands

Just received my Hunter bed and night stands. I admit I was a bit nervous to order something I haven’t seen in person but I am so impressed with the finish and the quality construction. Rove Concepts is most definitely making amazing quality and style for A far value. My only regret is that I didn’t buy the dresser. I definitely will be purchasing the dresser asap.
5 years 1 month

Love Rove Concepts

Love Rove Concepts! Nice design and high quality products! good customer service.
5 years 1 month

Prompt service on the chat

Prompt service on the chat, I got my answers within 5 minutes. easy online ordering. I hope it will be smooth also for the delivery part. Thank you!
5 years 1 month

Very sharp designs and customer service…

Very sharp designs. Customer services are responsible and helpful. Will definitely return for shopping in the future.
5 years 1 month

Is okay

Is okay, expected better quality for the price.
5 years 1 month

Marcus Dining Table

Our table came slightly damaged through the shipping process but Rove customer service was excellent and expeditious at resolving and getting us a new table. We love it! Thanks Rove!
5 years 1 month

Ordering online was seamless

Ordering online was seamless. The items I ordered arrived in a timely fashion. After receiving my order, there was an issue. I immediately contacted customer service and after a detailed explanation, customer service personnel were very gracious and replaced the items without any further delay. I definitely will shop with them again as their products are of high quality and just add such flair to my space. I highly recommend Rove Concepts.
5 years 1 month

You're cheating

You're cheating. You're building a business based on other people's years of research and work. If you were a real furniture supplier in the design world you would create new work and not "reproduce" the classics. These accusation can be proven.
5 years 1 month

Couldn’t be happier!!

My experience with Rove Conceepts was awesome. I purchased the Milo Sectional. Delivery and set up went smoothly. The sectional is beautiful and I have received a ton of compliments on it already.
5 years 1 month

Love Rove Concepts

Love the products! Delivery could’ve been faster. Good customer service
5 years 1 month

Easy and lovely experience

Easy and lovely experience, website is easy to use
5 years 1 month

Product Great, Shipping Bad.

The wishbone counter stools are great! Love the quality and the comfort. However, spending $250 on terrible shipping makes it not worth it. I've had to reach out about 5 times now with shipping issues and am still waiting for a final stool to show up. If you don't mind the month-long hassle, I'd buy them! If you need them faster/don't want to have to follow up, I'd go elsewhere.
5 years 1 month

I bought 2 black Emília chairs along…

I bought 2 black Emília chairs along with 2 black DSR molded plastic side chairs to go along with my white dining table. They look amazing, modern and stylish. Very comfortable and simple. Delivery was quick (2days) and package came well protected. Thank you RC!!
5 years 1 month

we are so excited for our chairs

we are so excited for our chairs! Simple to order and are already shipping to us next week. Can't wait.
5 years 1 month

Stunning

I purchased 8 of the Norman counter stools, in walnut. Utterly beautiful. Every one of them arrived in perfect condition. They are smashing.
5 years 1 month

Quality furniture at an attractive price, with a few strings attached.

I am fairly pleased with each of the pieces that I ordered from Rove and would order again. My reason for not giving 5 stars is that (i) while I ordered by phone and intereacted with a sales person, I was unaware of the difference between regular and white-glove delivery and (ii) each of the items had some issues (misaligned doors, insufficient cushions), which I have been able to address. I was surprised to receive a significant number of huge and heavy cardboard boxes, and then go through some not insignificant assembly efforts. I also happen to be going through a remodel and had a dumpster in front of my house, so had a place to toss the very large cardboard boxes. Otherwise I would have had a much harder time with disposal. My interaction with the delivery company was very good, both in scheduling and communication for the specific timing of delivery. I am very happy with my Truman coffee table (once assembled), Bennett Media console (once I aligned the center doors which were delivered askew) and Dresden couches (which really need one more back cushion, which I am working with Rove to purchase). I recently ordered other furniture from a store in Los Angeles, and having fully assembled furniture professionally delivered is a different experience. But the cost savings for Rove and the quality of the pieces justified my purchases. I have had numerous compliments on the items.
5 years 1 month

Excellent website

Excellent website. Ordering online was incredibly easy and smooth. Will leave another review once my six pieces arrive!
5 years 1 month

I love the Aubrey chair

I love my Aubrey side chairs. Very comfortable, clean lines and the wood is beautiful. They fit well in my modern kitchen. I just ordered two more.
5 years 1 month

Happy with the build quality

Happy with the build quality. Two of my pieces were damaged in shipping, I was very impressed with the remedy Rove Concepts helped with. The Asher bed set looks great
5 years 1 month