Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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almost perfectly

The chaise lounges is perfect, beautiful, but the bench have a couple if problems when we close it
5 years 2 days

My first time shopping on the Rove…

My first time shopping on the Rove Concepts website and I was impressed with their service and selections. I didn't quite know what I was looking for but I wanted something unique. I found it in the Womb chairs and the sofa selections. I absolutely adore the Norman counter stools! What a find . . . I am very happy that I stumbled upon Rove while trying to find the perfect furniture for my new home. I was able to call and speak to a customer service rep that clarified my questions regarding custom orders, delivery dates, etc. What was really helpful for me was the free swatches. It helped me to select the right colors and fabric for my furniture. It's the next best thing to being there!
5 years 2 days

First time order

Selecting and checkout was pretty easy. Only two things worth adding/improving. One option for delivery was pick-up, but not knowing where you’re located or how pick up works (I live in California) made this option confusing. The second would be if there was information on delivery package delivery size. This would help when prepping the house for delivery. Otherwise, love the selections, the pricing seemed reasonable. Assuming the delivery of my coffee table goes without a hitch, I would most likely be shopping here again and recommend to friends.
5 years 2 days

Helpful and patient customer support

I spoke with one of your reps (I believe Briana?) regarding some questions about my order and she was extremely patient and helpful with walking me through how the costs broke down and delivery timing of my order. I was concerned because I was trying to take advantage of the flash voucher sale but had problems with paybright, and she ensured I was able to get the voucher, which I really appreciated. Great service thus far, thank you.
5 years 5 days

Easy shopping experience

Easy shopping experience. Classy looking designs. Shipping is little expensive though.
5 years 5 days

Fantastic experience

Fantastic experience. We purchased a sectional and chair. Website is easy to navigate and intuitive. Love the Members program and incentives. We don’t like mainstream and Rove is filling a gap in the market. Well done!
5 years 5 days

Excellent delivery & love my furniture!!

Excellent delivery & love my furniture!!
5 years 5 days

After a slow start I was able to sign…

After a slow start I was able to sign up as a member and place an order. Your procedures are not clear until after the fact, which is unhelpful. However, once established, everything went smoothly and communications were quick and helpful. Awaiting delivery of my order. Will order again after it arrives. Thanks for providing help by people and not with automated replies, which are so frustrating. You are real people! Thanks.
5 years 5 days

Online shopping was supper easy

Online shopping was supper easy, the online help was very clear and directed us step by step for us to buy stress free. Our item has been shipped already and my wife can’t wait to have it.
5 years 6 days

Quick and honest replies during Covid19

Quick and honest replies to our questions about shipping and sale items during COVID19
5 years 6 days

Milo Sectional Sofa- Very Pleased.

Milo Sectional Sofa: I was researching various sofas and companies for many months and ultimately decided to order the Milo sectional in black velvet. I was nervous as I was not able to sit or even touch it. However, when the sofa arrived approx 2.5 weeks later, I was extremely pleased - it's gorgeous, and definitely a quality product. As a result of this experience we will be purchasing another item in the coming weeks. Now, regarding delivery: Delivery was good, and just about what anyone should expect. They came, they placed the sofa in my garage, and they left. What else would you need?? So, to all the people who are providing poor reviews simply because of the delivery service, you should be ashamed. We are talking about guys who deliver furniture for a living - its not going to get much better than what you experienced. Imagine people where criticizing your company that you worked hard building, just to have people provide a poor review pertaining to a service they dont have %100 control over.
5 years 1 week

Good customer service

Good customer service, we received answers to our questions very quickly. Very happy with the quality of my furniture!
5 years 1 week

Ordered the womb chair and ottoman

Ordered the womb chair and ottoman! Great piece! Would buy again!
5 years 1 week

Team was super helpful and quick...

Team was super helpful and quick when responding to my inquiries on shipping and size of the delivery items. Thanks!
5 years 1 week

My experience with Rove was great

My experience with Rove was great. I got alot of questions answered and it was done promptly. Checkout was easy and hassle free. My only negative comment would be that they didnt have a nightstand that matched the black Harper bed. However, this is not a big thing, just would have been nice.
5 years 1 week

Greyson Nightstand

Love these nightstands - shipping and packaging were outstanding. Quality is truly impressive - these are solid! We chose to use the legs. They are the perfect height for our EQ3 Cello Bed. I wish the drawer interiors were either white or wood, I don’t love the color of the laminate inside the drawers...but not a big deal at all.
5 years 1 week

Dining room chairs

I ordered 2 dining room chairs to match counter stools which I had previously ordered from Rove. Unfortunately both chairs were damaged on arrival which was disappointing. However, after contacting customer service I was able to get replacements. I am very happy with the chairs. Love the design and size.
5 years 2 weeks

I liked the website and pictures of…

I liked the website and pictures of product very much, well done in showing product from various angles. I was concerned about the BBB reports and had some questions about both those and the membership as to whether there is good value in it; tried to contact via the toll-free line but all associates were busy and after a wait time, was advised to call back so disappointed in that regard. But maybe there are some issues right now due to pandemic. The bottom line to my satisfaction will be when bar stools are delivered and hopefully live up to their photo in quality and stability.
5 years 2 weeks

Awesome

Awesome! My furniture is top notch quality and worth every penny. The delivery was fast and on time.
5 years 2 weeks

Very easy to navigate.

Very easy to navigate.
5 years 2 weeks

In our first order a chair came…

In our first order a chair came damaged. The representative was very helpful in replacing it with a new chair. It did not take long to arrive and it is in perfect condition. Will not hesitate to use the company again in the future as soon as the country can get back to some type of normality again. Thank you and be safe.
5 years 2 weeks

Will definitely order again!!

Great experience with the chairs we ordered. They were exactly what we were looking for and we were just as pleased when they arrived. There was a small hiccup with a couple of them but Rove immediately took care of it. They went above and beyond to make sure we were happy.
5 years 2 weeks

Marcus Table + Anders Chairs = Perfect

I ordered the Marcus Dining Table and Anders chairs, which make a great pair. The Marcus table was easy to assemble, and it’s a sturdy, undeniably stylish centerpiece to the room. It encapsulates that mid-century/danish aesthetic effortlessly. I also like the Anders chairs, which are low profile and sturdy. When I ordered the chairs, they came damaged with nicks and scratches in the wood frame, but hats off to Rove’s customer support team for rectifying the situation. I’d absolutely recommend this brand to my friends and family, and that’s saying quite a lot coming from someone who worked at a (different) furniture company!
5 years 2 weeks

I like both counter chairs I ordered…

I like both counter chairs I ordered from Rove Concepts. That's why when I consider to replace my current kitchen table set I'd like to check what Rove can offer first. I've not received my table and chairs yet but I believe they won't disappoint me.
5 years 2 weeks