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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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This is my first time of buying the…
This is my first time of buying the couch with Rove I love it so much
Such a good quality , elegant .
When we trying to reach the customer service they’re responding us fast and helping us everything they can.
I definitely will order more from them.
This is my first time using Rove and…
This is my first time using Rove and the online purchase was very smooth. Hoping their delivery will be the same.
The website is very easy to use
The website is very easy to use! I will definitely be making more purchases!
I found it easy to search within a…
I found it easy to search within a product category, and the product details are very comprehensive. Love the selection!
Couldn't be happier!
Update for previous review (amazing customer service, high quality product, etc): I tend to be very neat and tidy, but life happens. A few days ago, I sat on the Hugo sectional I purchased in glacier grey velvet, not noticing that I had a little chocolate flake stuck to my finger. I reached for my throw blanket and watched the flake fall onto the couch... in the middle of a winter heatwave in Southern California... the chocolate softened and melted onto the velvet almost immediately. I'm so happy to report that a very gentle dab with a soft cloth and some mild soap/water completely and almost effortlessly removed the stain. I've also used the small brush attachment on my Dyson vacuum to gently clear away any fluff and brush the nap/keep it looking shiny... it really is so super easy to clean and care for. Couldn't be happier with this purchase.
Super friendly sales team
I had to call for a few different reasons and the team was always so happy to help. They had great attitudes and were helpful
Although I’m not 100% sure about the…
Although I’m not 100% sure about the membership fee - why not just increase your prices slightly and have no membership fee, I’m happy with our recent purchase transactions. I understand it will take a few months for our dining table to arrive and hopefully it will be worth the wait.
The sales associate helped me choose…
The sales associate helped me choose which pieces would go together in my living room. She made the process very smooth and answered all questions. I really appreciate how patient she was with me as well
We have used your latest items
We have used your latest items, which are excellent. And now as soon as possible, we can use your goods again. But I didn't believe your reaction time was good, so make sure it was.
I took advantage of the flash sale
I took advantage of the flash sale. It was great. Let's see how things are when they are delivered....
Great Customer Care Representatives
Thank you for your great customer service and understanding time! I am pleased to refer your esteem company to family and friends and will for sure send you a picture of my home setting.
Great customer service and very…
Great customer service and very responsive to small delivery issues with the order.
Table is great but delivery delays cause disappointment.
The table is lovely and a great addition to my home. It matches the coffee table we bought 2 years ago and with its timeless style it will last for many years to come. But delivery times have been long - I ordered it on October 4, 2020 and received it on January 13, 2021. I also have chairs on order that I paid for in August 2020 that still have not arrived. Delivery dates changed more than once at random without any email notification. This is disappointing .
OK overall, but
OK overall: Great website, but products with very long 3 months lead-time and you still get charged the full amount at the time of order!
Great website with great collection
Great website with great collection. Very easy to use and very streamlined. Easy process to navigate and look at things. Video for products helps customers see the collection. Loved the whole website.
Long awaited delivery
This is a review about the experience- not just the bed. Bed- 5 stars! Gorgeous bed with gorgeous wood, love the pillow board, sturdy, easy enough to put together. The bed had quite a few hiccups getting here. One box arrived damaged to the shipping company to the point that the items inside were damaged. So they shipped it back, and we waited. I asked Rove if our $200 shipping fee would be prorated since the shipping didn’t quite live up to $200 standards. They said no but we got Rove credits. When I tracked our replacement a month 5 ish weeks later, it was all at the delivery company, but no one communicated to us, and to schedule a delivery, the website was broken, and I waited on hold for just over 2 hours to schedule a delivery. As delivery day comes, my husband leaves work early, and the delivery company has 3 of 4 boxes to make the bed... a couple days later, we had all items! The local delivery company, Pilot, out of Kent, WA was actually very nice and apologetic for all the issues and made it better. The bed was put together nicely and looks wonderful.
Customer service is very helpful in updating our new delivery date
First we are very pleased with the modern design that Rove has to offer. The customer service and the live chat especially is very helpful, Michelle from live chat was very helpful in sorting out our issue with the delivery date. She was able to help us updating the delivery date despite the items have been scanned for shipping. Thank you for this flexibility.
Great ordering experience.
I ordered Aubrey Side chairs and so far ordering experience and customer service via chat has been great. Eagerly awaiting delivery.
