Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Was straight forward and easy to place…
Was straight forward and easy to place my order. Could see my member discount right away. However, was surprised by the long lead time but no big issue since my new house isn’t fully ready yet.
4 years 3 months
Website is super slow.
Website is super slow.
4 years 3 months
The shopping experience was super simple!
The shopping experience was straightforward and the images and descriptions really helped in understanding the product. The reviews also helped in making me more comfortable in ordering.
4 years 3 months
Great customer service
Great customer service
4 years 3 months
Good Service
Good Service, from Rove, helped me out today with my order was prompt and friendly.
4 years 3 months
Still on the fence
I'm giving a three star rating as my experience has been hit or miss depending on which online agent I spoke to.
Yesterday I spoke to an agent who was not helpful at all. Today I spoke to Shannon who was very helpful.
4 years 3 months
Easy to use web site.
Easy to use web site and multiple products were easy to coordinate.
4 years 3 months
Thank you!
Our ordering process was great. We had a couple of questions re shipping and delivery and spoke Jose. He was VERY responsive and helpful. We appreciate his assistance and look forward to making more purchases through Rove!
4 years 3 months
I love the design in Rove Concept
I love the design in Rove Concept. They are special unique and fashion. It would be better if free shipment can be offered to members. Also there is quite a lot of items that are not in stock, and there is no way to find out the expected back in stock time. It would be better if these info can be provided.
4 years 3 months
The staff are very knowledgeable about…
The staff are very knowledgeable about the products and very helpful.
4 years 3 months
Great website with clear pictures as well as detailed discription of the stools we were looking for.
Great website with clear pictures as well as detailed information on each product! The website was easy to follow with each category to choose from according to the room the item is in. Was surprised at the membership fee, but hoping there are benefits with choosing to become a member!
4 years 3 months
Beautiful products, great quality
Beautiful products, fast and friendly deliver. Loving the quality of the dining table and chairs.
4 years 3 months
We got the Dresden Sectional Chaise and…
We got the Dresden Sectional Chaise and Sofa in dusk velvet. The sofa is absolutely gorgeous, especially the finishing is class apart. I have browsed rigorously for months for a good looking sofa and Dresden fit the bill. A perfect addition to our living room. The only difficulty was it came in without any assembly instructions, even if the assembly was easy, it would have helped if we had some goto list to assemble. We also had a bad experience with the delivery, the first shipment came in with missing parts and we had to wait a whole month for a second shipment to arrive and had to follow up multiple times to get a status.
4 years 3 months
Customer Service is fast and good
I ordered the Winston dinning table from them which I have yet to recieve. So far the experience with customer care service has been great . They response time was pretty good , I requested the chat person to call me rather than clarifying my questions about voucher and shipping over the chat. There was a mistale in the voucher they sent me and upon my asking them to correct the amount , they sent the confirmation email with correct voucher amount without any fuss .
4 years 3 months
I am very pleased with ordering on the…
I am very pleased with ordering on the website. Prior to placing my order I had questions about the furniture piece I was interested in. I called and the representative answered all my questions, he was courteous and extremely helpful. I highly recommend Rove Concepts.
4 years 3 months
Great site and looks like quality…
Great site and looks like quality product! I’m excited to get our counter stools
4 years 3 months
The experience purchasing from Rove was…
The experience purchasing from Rove was very enjoyable, they have great products and excellent customer service.
4 years 3 months
Website was easy to navigate
Website was easy to navigate. In store experience was weird because of the appointments but no complaints otherwise.
4 years 3 months
I haven't received my order yet but the…
I haven't received my order yet but the shopping experience was good overall, the website is easy to navigate , the furniture is reasonably priced , I cant comment on quality yet ,but I can comment on design , it is fantastic, with respect to delivery delays , I think its more to do with the pandemic , so I will cut them some slack there.
4 years 3 months
Searched everywhere but came here
Searched everywhere for the perfect couch and Rove Concepts had it. Thank you
4 years 3 months
Website speed
Overall, my experience was very positive. The pictures of the product along with the description gave me enough confidence for the purchase. The only complaint that I have is the slowness of the website itself; the navigation was a bit painful as it takes a long time for each product to load.
4 years 3 months
Excellent website
Excellent website. Easy to navigate. Quick response and order confirmation. Customer service responded within a day to questions regarding packaging and dimensions.
4 years 3 months
Love all my choices from Rove
Love all my choices from Rove! I ordered the Womb chair and ottoman, wishbone bar stools and the wishbone dining chairs. All are stylish, practical and well made. I am very pleased! They are a good value and beautiful.
4 years 3 months
nice purchasing experience overall
nice purchasing experience overall
4 years 3 months