Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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We had a delay with our initial Rove…
We had a delay with our initial Rove order, but rove was excellent and we received a larger voucher to compensate us, which we very much appreciated.
We’re very happy with our dining chair, and will definitely be ordering more furniture
3 years 1 month
Love the items but took a long time to…
Love the items but took a long time to ship. Also one of the bedside tables was missing parts required to install the legs.
3 years 1 month
The website was super easy to navigate…
The website was super easy to navigate not to mention I was able to virtually see the piece in my specific room. Loved it can’t wait for them to arrive!
3 years 1 month
Good Product Fair Customer Service
The product was great, but the customer service was only fair. You can only communicate with customer service through email. If something is damaged they want you to keep it and will give you a discount. Shipping items back is almost the cost of the item maybe more.
3 years 1 month
Excellent customer service
Excellent customer service
3 years 1 month
Looking forward to getting these highly…
Looking forward to getting these highly rated outdoor dining chairs. However, it was difficult to get anyone from Rove Concepts to call me to try to place the order over the phone. I had some questions that I would have liked to have been answered prior to ordering.
3 years 1 month
good quality and design
good quality and design, just the waiting time is a little bit too long.
3 years 1 month
I like the productI like the product
I like the product
3 years 1 month
Super excited about my couch I ordered
Super excited about my couch I ordered! I chatted with an associate to learn more about shipping dates and. she was very helpful.
3 years 1 month
One of the items in our order was…
One of the items in our order was incorrect. Rove team rectified the situation and delivered the correct piece. Item looks as described. Happy customer
3 years 1 month
easy to navigate
easy to navigate
3 years 1 month
Love the design of Rove Concepts
Love the design of Rove Concepts, we have bought counter stools, dining chairs, and a TV stand from RC and they all looked beautiful and matched well with our home. The only thing I would complain about is the shipping, it is expensive and not to mention if you buy something wrong, you have to pay double the shipping for return and get nothing. I would love to see how RC tries to reduce its shipping cost in the future so that its products are more accessible. As a customer, make sure you pick the right color otherwise it would be very frustrating to return.
3 years 1 month
Thanks for a minimal yet meaningful…
Thanks for a minimal yet meaningful purchasing experience.
3 years 1 month
Easy and helpful store rep
Easy and helpful store rep. Great marketing online to find us the piece we wants.
3 years 1 month
Rove's sales team was excellent in…
Rove's sales team was excellent in communication and helped me process my order efficiently
3 years 1 month
I can't get enough of Rove furniture!
This is my third order with Rove Concepts and I had an excellent experience as always, I can't get enough of what they sell, I want to buy everything! I have purchased from Rove my dining table and chairs, sectional sofa and now the counter stools. I highly recommend it.
3 years 1 month
suggesting a phone number
over all it was an easy experience but I would really appreciate if there was a phone number to reach if I had any questions.
Since everything is over the chat and not everything is answered properly, it would be great to talk to a person over the phone.
3 years 1 month
noah sectional
Product was expensive but well worth it. Excellent website and buying process.
3 years 1 month
Easy and Quick Process
We had an easy time selecting our product. It was nice to navigate the site and the process of becoming a member was seamless.
We can't wait to get our sectional!
3 years 1 month
I made an order 1 day ago and the…
I made an order 1 day ago and the website is user-friendly. Looking for my order.
3 years 1 month
My first order from Rove Concepts
I had a great experience with ordering my first product (Winston dining table) from Rove Concepts. The Host program, where they match you up with a customer who has bought the same item you are considering, was very helpful. I was able to ask the host specific questions and get honest feedback. Rove Concepts seems to be a very customer-friendly company.
3 years 1 month
Very simple ordering process and got a…
Very simple ordering process and got a grest deal by being a member...can't wait to see my order inside our new place!
3 years 1 month
Because Tomorrow it too late
I'm sitting here on my newly purchased Rove Porter Sectional and loving it! The couch is firm, but very, very comfortable. The height of the seat, and the width arm rest is perfect for setting your laptop on and, well, writing a review! Because we failed the marshmallow test as children we chose to do our order as a warehouse pick up vs waiting three weeks. The pick-up date was 3 days after we put the order in and the guys at the Vancouver warehouse were kind, quick and super helpful loading it into our UHaul. As we drove away with our new couch my wife was already on the Rove website planning our next trip!
3 years 1 month
Exceeded Expectations
This is the second time I have ordered furniture from Rove Concepts. The website is beautifully done and most importantly user friendly. After I placed my first order, for a sectional couch, I needed to change the upholstery type. The customer service representation I spoke with was extremely helpful and took care of my request. I'm usually skeptical with buying furniture online but this has exceeded my expectations. I am extremely satisfied with the quality of the furniture. I have recently purchased a coffee table and expect the same high quality.
3 years 1 month