Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Easy shopping
Easy shopping. The only place I found the dining table I was looking for. Quite expensive shipping though.
3 years 6 months
I had a great experience with customer…
I had a great experience with customer service! They were able tell me specific details on the item I was planning to buy that weren't available on the website.
3 years 6 months
smooth and simple shopping experience
smooth and simple shopping experience. There’s an abundance of beautiful furniture and décor.
3 years 6 months
Great from start to finish
The checkout process was very straight forward, didn't run into any issues. Overall, great shopping experience from start to finish!
3 years 6 months
Good experience so far with order…
Good experience so far with order process- haven't received product yet so can't comment on that.
3 years 6 months
Revuew
Hi,
In general, I had a positive shopping experience. However, pay tight are a bit restricting. I had been approved for a certain amount and was missing only 1$ to complete the order and unfortunately had to modify my order due to only 1$! I tried reaching out to the Instagram team and they didn’t really resolve the situation and the calling center was busy so I’m a bit disappointed I wasn’t able to obtain all that I wanted but am still satisfied with my order overall.
3 years 6 months
Great selection of stylish furniture
Love the styles and the selection of pieces that all fit the modern-contemporary style. The website is at times unresponsive when clicking through, but overall a good shopping experience and looking forward to receiving our furniture!
3 years 6 months
Low to ground, major delays, good quality.
Porter sofa is very very low to the ground. Even after measuring several times, it is hard to get used to in person... The back rest is also short, so real lack of support beyond your lower back (5'2" female). Delivery was delayed by 45 days from originally quoted date with very little communication on delays/expected delivery/instructions on re-scheduling, etc. Got passed between Rove and the logistics service. Kept re-scheduling for a date a few days out, and it eventually delivered. I was given a voucher for my many issues; would have been appropriate to have been given free shipping in addition, as the source of the frustration & that the voucher is wiped out by Rove's large shipping fees. Product quality is good, but considering the hassle I would find a larger retailer.
3 years 6 months
Found the perfect stools
Found the perfect stools for my kitchen. Ordered them easily. Even had a question that was answered in lightening speed. Can’t wait to have the stools delivered. Concierge was so friendly and helpful
3 years 6 months
I love Rove's design
I love Rove's design, simple, modern but still luxurious look. I am excited to see more products from Rove Concepts.
3 years 6 months
Really nice stuff
Great product , amazing pricing , easy to purchase
3 years 6 months
I just received my "maria sofa" and…
I just received my "maria sofa" and literally it is GORGEOUS and beyond comfortable. Perfect combo of firm and soft. I am so beyond happy. The shipping was exactly as promised.
3 years 6 months
Fabulous Find
Beautiful products, extremely user friendly website and helpful online chat feature that was quick, easy and provided me with the info I was looking for! Will definitely be shopping here again!
3 years 6 months
Happy ever after…
We had a problem with merchandise damage during transit however Rove did correct and help make the inconvenience satisfactory. I think the furniture stands alone on style and cutting edge looks. Very please with our sectional. Ordered the coffee table with was perfect. Waiting on the poofs to finish the accessories.
3 years 6 months
Good experience
The womb chair was in stock and is expected to ship fairly quickly. Looking forward to receiving it!
3 years 6 months
Easy to use website
Easy to use website
3 years 6 months
Really impressed with the quality and…
Really impressed with the quality and value of the Aubry sidechairs in the vegan leather (natural wood finish and Monaco White PU). They look far better in person than they do in the photos. They're very comfortable, too, with a slightly forward seating position and amble back support. Bigger than I thought they were going to be, but that's a good thing. The curves and design are unique to Rove and one of their most popular chairs for good reason. I wish they carried a few more colours in stock, but I'm happy with the white and natural wood. Very solid feeling too. They look more like a $500-1000+ chair than a $250 chair. Highly recommended.
The only negative I might mention is that the warehouse pick-up is a bit of a shitshow. I saved a bunch of money not having them shipped to Vancouver Island, so I can't complain, but the warehouse staff and overall experience wasn't very professional. I think they could improve that by cleaning-up the parking lot and making the warehouse a bit more professional... but really, this is nitpicking. Happy with my order and will definitely shop with Rove again.
3 years 6 months
No issues ordered new counter stools…
No issues ordered new counter stools for home.
3 years 6 months
Overall my experience was quite good
Overall my experience was quite good. I was using the chat function to clarify the ordering timelines. Appreciate during these times there are extended wait times etc. The rep was very honest and provided what they could related to my inquiry.
3 years 6 months
Easy to order
Easy to order
3 years 6 months
The New Retail Experience
With the world moving more and more towards an online shopping experience, the responsibility of retailers to provide a "complete" process has become essential to consumers. A complete process involves providing needed details to make a purchase decision readily available and easy to navigate. Rove Concepts provided exactly that - we shopped, we say, we compared, and we made a educated decision. It also helped that their product line is spectacular - intelligent design, and a great combination of function and fashion.
3 years 6 months
My new obsession!
Rove has the most beautiful, contemporary furniture with dozens of customization options. They send out swatches which really helped with our decisions. Our orders came quickly and we have just put through our third!
We had a small issue with one of our pieces and customer service was very helpful.
3 years 6 months
The service is pretty good so far
The service is pretty good so far. It would be helpful if the delivery service you use were willing to install the furniture for you (consumers should have the option to).
3 years 6 months
Hopeful my new order is as good as the last
Was able to order the product I wanted and it was in stock. It hasn’t arrived yet. Previously ordered a dining table and chairs about five years ago which are great quality and still in excellent condition!
3 years 6 months