Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Fantastic Experience / Website
Fantastic product, website and ordering experience. Head and heels above the competition. Excited to get into my new bed.
3 years 6 months
Easy and quick to navigate
Easy and quick to navigate . Lots of choices, and variety. Can’t wait to see the order shipped and installed
3 years 6 months
This is our second purchase
This is our second purchase from Rove and we had a great experience the first time and this time. Customer service was quick to respond to my inquiries and swatches were received quickly.
3 years 6 months
I bought a couch from Rove Concept and…
I bought a couch from Rove Concept and now just bought a lounge chair. The free swatches I got from them are super helpful, love the mid century modern love and feel!
3 years 6 months
Long wait and it's never right
I seem to have an issue with every order but Johanna has always tried to figure things out for me. It's not ideal because I have waited up to half a year for some items but it's better then not getting an alternate solution.
3 years 6 months
The bar stools are high quality !
The bar stools are high quality !! We love the design !! They also comfortable!
3 years 6 months
Excellent Customer Service
Customer service provided extra pictures and references, the desk looks amazing.
3 years 6 months
Love the product
Love the product, delivered earlier than expected.
3 years 6 months
Easy to use
Easy to use, no place to add white glove on to delivery, read that there was a white glove option but was unable to find it when ordering. The Maria couch is gorgeous and I cant't wait for it to arrive
3 years 6 months
Excellent customer service!!
Excellent customer service!!
3 years 6 months
Always great !
Always have a good experience with Rove on everything we have ordered, whether we have picked it up from their warehouse or had it delivered. Always top notch service !
3 years 6 months
Even better than expected
Overall the furniture arrived in excellent condition - no issues with shipping. We did not have the ability to view the items in person before ordering, but they looked better than we expected when we unboxed everything! We are very happy with the purchases!
We did have some delays in shipping. The items ended up arriving early, but we received no advance warning on the deliveries so we had to scramble to figure out ways to accommodate them in our home and move the large boxes inside. Fortunately we were home otherwise our large / expensive further would have been left on the curb.
3 years 6 months
Excellent customer service and great…
Excellent customer service and great products
3 years 6 months
Cumbersome Check Out
I found the checkout process cumbersome. I tried to add an updated delivery address and it defaulted to the old one upon payment processing. So now I have a 7 chair delivery making its way to the wrong address. Other than that, I have enjoyed navigating Rove's website and find their samples to be of great help when selecting items.
3 years 6 months
Ordering online without seeing the…
Ordering online without seeing the furniture is difficult for a tactile person. Your concierge service made that easier to get all my questions answered and so quickly. Can't wait now to receive my beautiful table and chairs.
3 years 6 months
Augustus media console is gorgeous
Love that the Augustus media console is available with white or black marble top. The black looks especially luxurious and it’s so nice to be able to customize this detail in a real walnut veneered piece at this price point!
3 years 6 months
Very helpful online agent chat
Prior to purchasing some outdoor furniture, I needed some questions answered and the online chat tool was super convenient. I was surprised that the rep knew all the answers to my questions. This helped me a lot to make my decision.
3 years 6 months
Our experience with rove was very good
Our experience with rove was very good. We found it was easy to find our items and purchase them online. One thing we would of liked to have seen, is an order comment section before we purchased our items.
3 years 6 months
Already placed a second order:)
First order came in on time and we were very happy with the products.....just placed a second order!
3 years 6 months
Very happy with Rove Concepts
I can't wait to get my Mia desk chair! Rove Concepts has a great members program, and my last order with them arrived quickly. Their customer service has been great and is quick to respond. Overall I am really happy with this company!
3 years 6 months
Shipping expensive
I really like the products that Rove Concepts offers, unfortunately the shipping charge is too expensive.
3 years 6 months
So far everything I have ordered from…
So far everything I have ordered from Rove Concept has been great and the service has been fantastic.
3 years 6 months
good products, voucher now capped.
I've ordered multiple times from Rove. Great products. Only downside this time is they capped the voucher to $500 per order =\.
3 years 6 months
Delivery Date
No one confirmed that we can hit my desired delivery date. I still don't know.
3 years 6 months