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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Customer for life!
This was my first time shopping with Rove Concepts. Not only are their offerings beautiful, but the fact that they take great care in crafting them and offering contemporary and beautiful designs was what made me choose them for my recent purchase.
They also offer a membership program which definitely helped steer my final decision as the customer then receives 20% off, plus vouchers which can be used for future purchases.
We ordered a beautiful new bed for about half the price of another bed we were looking at and the Rove bed is stunning!
Website was easy to navigate and they offered a full array of swatches to make design easier. Love Rove Concepts!
Great experience with Rove Concepts
Great experience with Rove Concepts. I cant wait to receive my order.
Rove concepts has a large selection of…
Rove concepts has a large selection of modern furnitures. Would definitely browse more.
Great live chat support
I was having difficulty applying my voucher from a previous purchase, but with the live chat representative everything was efficiently and easily figured out and I was able to complete my purchase.
Can’t wait for my Aubrey counter…
I’ve had my eye on the Aubrey counter chairs for months. I ordered the fabric swatches, which came very quickly. I poured over the photos and still needed more. Today I had a FaceTime call with an ambassador and it was great to speak with a product owner. My chairs are on their way!
I tried the virtual concierge and never…
I tried the virtual concierge and never received an answer. Also, I’m not sure why the Dryden outdoor sofas don’t have protective covers. Can you please offer???
I was so glad to find this modern…
I was so glad to find this modern furniture. The only reason I’m deleting one star is because they don’t have full size beds available, it states on the website that they do but then all is out of stock and when I called to confirm if and when they will be in stock again I was told that they don’t carry them and don’t know why they have it listed as an option.
Dining Table
Placed an order for a dining table. Website was easy to navigate and ordering was a breeze. Shipping was fast but waiting for confirmation from shipping company. Can't wait to receive the dining table.
Love my Aubrey Counter Stools!
Beautiful chairs! Worth the almost 4 month wait for the custom order. They are well made, comfortable, stylish and great looking. They came packaged well, delivered by private delivery service. They are a bit shallow in the seat depth but with foot rail, perfectly comfortable for my 5’10” son.
I like overall experience
I like overall experience. Designs on Rove Concepts are marvelous. Keep up the good work.
Things that can be improved (consider as constructive suggestions):
1. Reaching over phone is not so easy.
2. Prices are more or less fixed. All the sale emails has little meaning. Customers are smart and they like to be treated that way.
3. Delivery dates are unbelievably long. In 21st century, how can you take 2 1/2 months to deliver the furniture?
4. 20% voucher has no meaning when you have $500 max limit.
Great!
Really like the style of all of the items from Rove Concepts. I just wish the shipping wasn’t so expensive, especially with the membership already purchased. But overall great experience, website is easy to navigate and found these beautiful counter stools on a great sale!
Good price for a member
I've been looking for a mid-century chair for my bedroom. Flag Halyard Chair was the one I was interested in. There were other websites selling similar designs of chairs, but not as many options as Rove concepts. I cannot wait to see my chair.
Website was a bit clunky and slow
Website was a bit clunky and slow. Took a while for me to find the live chat option, but once I was chatting with a rep, she helped get a quote set up really quickly.
Great Customer Service
It was lovely to be able to instant message with a real human and not a robot. They were very helpful and efficiently solved what I needed.
Great selection and easy checkout…
Great selection and easy checkout process. While looking at outdoor furniture, it would have been nice to have a couple of extra views that include the back of the outdoor sofa and loveseat I purchased.
Had questions while placing my order
Had questions while placing my order. The online chat was quick and extremely helpful. I am excited to receive our dining chairs.
Stylish Contemporary Furniture
I recently purchased three accent tables for my outdoor space. Navigating the Rove Concepts website was easy, including the ability to filter on product selection with search criteria. Prices were reasonable - better if you're willing to join the membership program for an annual fee.
We're looking forward to receiving our new pieces this summer.
Only drawback was the high shipping costs, which represented a larger percentage of my order total than I think is reasonable. Given these high charges, I hope that delivery goes smoothly and my items arrive on time and undamaged.
Needing better delivery
The delivery guy was super nice and friendly however it seems that the delivery windows are completely ignored which is a huge issue considering that the large furniture deliveries require several people to help transfer the items to my condo.
simple process to order…
It was a simple process to order online- the virtual customer service rep answered all my questions quickly - looking forward to shopping again.
Loved the Site!
I wondered onto the site via Google. Loved the furniture. We have been looking for new island seating literally for years. I found counter chairs the both my wife & I loved and immediately purchased.
The purchase was a little clunky because I had some difficulty setting up an account. Password issues put me in a loop of username exists, but no password to retrieve. Resolved after a couple of tries, so now I'm just waiting my 14 - 20 weeks for delivery.
Great Shopping Experience
Great experience so far working with Rove Concepts. I was able to get all my questions answered and issues resolved promptly over chat support. The site is well designed and the ordering process was easy and streamlined.
new dining chairs
Finally found new dining chairs after searching tons of sites. Ordering was easy and delivery time estimate pretty good! So excited to get our new chairs!
