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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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the overall experience with Rove is…
the overall experience with Rove is pretty good. Whenever I need more information I tried 1:1 chat and customer representer was helpful enough. However There was one major thing that I didn't understand. The price of that I ordered was keep changing in few hours, in same day.
and the price was different on another devices (between phone/computer).
It was quite confusing and not happy about .
other than that, it was good.
Ruby was very helpful
Ruby was very helpful. She fixed my problem quickly and helped my purchase go smoothly
Always a pleasure purchasing from Rove…
Always a pleasure purchasing from Rove Concepts! Chat support is easy to access and provides top-notch ordering assistance.
Well-built products...
Rove products are well-built compared to other reasonably priced modern brands we've tried. We often recommend Rove to friends.
Customer service was quick and…
Customer service was quick and courteous while resolving a shipment postponement request.
Mobile integration needs some work but otherwise great!
The mobile website wasn't integrated as smoothly as I had hoped - but using from a desktop browser was a breez! Live chat quickly answered any questions I had
Great products, fair prices
The website was user friendly and the membership was easy to sign up for and offers great value. I will be back online soon for future purchases!
Amazing selection of pieces!
Amazing selection of pieces. Support staff was very helpful and quick to respond over chat when I had questions about shipping.
Great Customer Service
Great customer service, as a lot of efforts and input are provided by the staff. Had a chance to purchase bedroom/living room sets and the assistance was nothing but fully helpful. High quality products supported by high quality service.
Great Job!
The live chat team answered questions to lingering questions promptly, making for a very efficient purchasing process. Thanks Rove Team. Can’t wait for my product to arrive.
Aubrey Counter Stools
I am more than happy with the service provided for me by the Rove Concepts Host Program. Stephanie connected with me post inquiry about the Aubrey Stools and her response time on questions was immediate. She was gracious, helpful, professional and polite and provided accurate details and information. Stephanie also encouraged me to order free swatches to ensure that I would be happy with my fabric and colour choice. She provided me with website links to make the swatch order process super easy! I'm so grateful for this advice. The swatches arrived at my door in just a few days and eliminated any trepidation about making the wrong colour choice. Today, I received an email from Rove Concepts as promised to inform me that my chairs are now in production:) Thank you Stephanie for your guidance and customer service expertise. Very much appreciated!
Janice
All good
All good, the only thing that surprised me is that he said that the delivery would be in less than 15 days and I see that they are not respecting it!
For this reason I will have to buy another table and wait for my order to arrive with you!
Thank you!
Easy to navigate
Easy to navigate the website. Enough pictures, descriptions and videos to feel comfortable purchasing. Looking forward to my furniture delivered.
This is our fourth big ticket item…
This is our fourth big ticket item purchase. We have been extremely pleased with all of our purchases. The Rove team has been excellent in answering all of our questions. Will be purchasing more
Ordered the Aubrey Side chair in Trento…
Ordered the Aubrey Side chair in Trento eggshell. The free sample material came quickly and the ordering on the website was efficient.
Great delivery and product, poor website
Overall great! Delivery was really fast. Product arrived without any damage and during the agreed upon delivery window. Love the sofa. Giving 4 stars rather than 5 because the website needs some serious love. Lots of bugs making it hard to use, plus just slow overall.
It was great to see the different…
It was great to see the different options and sizes we can configure our furniture with.
Absolutely love our new Luca sectional
Absolutely love our new Luca sectional. Could not be happier with our purchase. It looks so good and the black velvet fabric is even better in person. Couch came in when it was supposed to.
Voltaire Coffee Table
The Voltaire Coffee table is exactly what I was expecting. Very heavy and beautiful wood. It will be a perfect addition to my living room.
Once again - PERFECT experience
Once again, a totally smooth experience.. just waiting for the unit to ship
Very Happy
I had some difficulties with an order and Michelle called me back quickly and resolved my issue.
Thank you!
Excellent customer service
Excellent customer service!
Rove service reps were prompt in responding to my inquiry and helpful in terms of their follow up and suggestions.
Easy process of finding exactly what I…
Easy process of finding exactly what I needed and ordering.
