Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Web page is easy to navigate through…
Web page is easy to navigate through and all details are clear. I did all the process by myself and at the end I was able to get all I needed.
From start to end, It was an easy process.
3 years 4 months
Great
Great, easy transaction as always. Thank you!
3 years 4 months
Great website - deceptive delivery times
Easy to use website for ordering. My only complaint is that the time for delivery is not what is advertised on the website.
3 years 4 months
Have not received furniture yet but was…
Have not received furniture yet but was offered $25 store credit to leave a review here. Since membership and shipping cost are so high, $25 definitely helps a little.
3 years 4 months
Not Certain as we have not seen the…
Not Certain as we have not seen the product we ordered yet. Hopeful it will be as nice as the pictures portray! If so we will be ordering other furniture.
3 years 4 months
Kudos to Justin
I called in after business hours on a Monday since my regular working hours were getting hectic recently. I was able to chat with Justin through Rove's website where he offered to shoot me a call without hesitation. I was able to talk to Justin over the phone and absolutely felt like I had the Company's attention. Customer service is not complex, it is simply putting customer at the forefront and giving full undivided attention which Justin executed precisely. Justin took care of my order as I asked him to.
It will be in a couple of months from now when I get to see the actual products, but until then, I have full trust in Rove's customer service and quality.
3 years 4 months
Beautiful pieces & wonderful membership…
Beautiful pieces & wonderful membership discount program!
3 years 4 months
Easy Site to Navigate
The website is super easy to navigate and I'm excited they have the member discounts for those of us making large purchases. I was also able to easy order samples that arrived relatively quickly before I placed my order. Looking for to our new sectional when it arrives!
3 years 4 months
Website
Website
It was easy to navigate the website. I placed the order for outdoor seating. I am looking forward to receiving the new furniture I bought and I will be happy to comment on the timeliness of the delivery and quality of the furnitures.
3 years 4 months
Prompt reply
Prompt reply. Great
3 years 4 months
Very helpful great service
Very helpful great service
Especially the lady in Vancouver from Galway in Ireland
3 years 4 months
Great looking modern furniture
Great looking modern furniture. Price and service are very good. Only downside is the ridiculously high shipping cost
3 years 4 months
I had to cancel my previous order to…
I had to cancel my previous order to make new order.
I talked with representative and she was very helpful and informative.
It took a bit longer than I expected but It was not complicated to make further process. There was one thing that I don't quite understand is clearance item's price seems regular price. and It's final sale.
3 years 4 months
Great quality Bar stools
Purchased bar stools and love them. Very good quality, sturdy and appreciate the sturdiness of them. They were delivered with care and on time.
3 years 4 months
Beautiful furniture
Beautiful furniture. Easy to use website. Easy check-out. Can't wait for the furniture to be delivered!
3 years 4 months
Excellent service!
I had several questions before the purchase of my future table. James was very helpful and patient with me. Thanks.
3 years 4 months
Angelo Dining Chairs
I just placed the order and have not received my chairs yet, but I did like that I can see the image of the chair with the material color and leg finish I chose. It also shows that the combination I chose is in stock, so that's a plus, many vendors are very behind these days in manufacturing/distributing. I'm hoping I do indeed receive them in a reasonable amount of time.
4 stars because shipping was a bit pricey. Shipping, taxes, and warranty brought my order from approx $1000 to approx $1500
3 years 4 months
Good so far
I placed the order a few days ago via phone and the individual I spoke to was very helpful and the ordering process was easy.
3 years 4 months
Simply stunning
Gorgeous, gorgeous, gorgeous!
Beautiful wishbone chairs - very impressed with the construction and comfort. Needed to find a good dining set for condo living. These chairs are a perfect match with the 40" tulip table for a cozy space. Quick delivery. Highly recommend!
3 years 4 months
So far so good
So far so good! Customer care people were verymuch helfull with my order. I am waiting to see the product witch I should received in september-October.
3 years 4 months
first time ordering awaiting product
first time ordering awaiting product , i found website trying to be too creative . more attention to product details and options would be helpful
3 years 4 months
Hello new couch!
I have ordered online Portier extended modular sectional and the ordering process went smooth, complete info of the product available and made me confident in choosing it online. Now expecting delivery within 5 business days and excited to see the new largest piece of the house.
3 years 4 months
Great website and customer service
Great website and customer service. Felt very confident ordering online.
3 years 4 months
So far online shopping has great…
So far online shopping has great offerings though some pieces are discontinued. I have not received the orders yet to make full judgement. Phone service is better than the chat in willingness to help and ameliorate any issues. Voucher promotion takes a bit too long.
3 years 4 months