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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Easy!
Easy to see the mock up online of the couch and color, to order a free sample of the material/color, and to order the couch. Can't wait for it to get here!
not the greatest experience
The checkout process was a bit frustrating as the website was malfunctioning and not letting me change the field to Canada from US, so i had to have an agent call me to check out.
I had also used the concierge service to ask what colour the couch was in a few pictures i found on Rove face book page and was told 3 different colours by 3 different agents. you should post the colours in the pic, mine is a custom colour so its important that I choose the right swatch and its frustrating that this information is so difficult to get. Its your face book about, i was told artic grey, porpoise and malmo by 3 differnt people. Very annoying.
Nova pouf
Bought the cobalt nova pouf, so pretty and great quality. Love the color and the plush velvet is so soft.
I sat in the same chair that I just…
I sat in the same chair that I just bought at a friend's home over the weekend. It is great, super comfortable. I liked the selection of colors and the fact that the chair can be delivered within just a month or so. I'm looking forward to receiving it and appreciate the easy of purchase through the Rove website.
The initial order receipt needed…
The initial order receipt needed correcting and it was done quickly via the chat function.
Glad we found you!!
I found your website to be nice looking but sometimes frustrating trying to move from shopping cart back to details or edit cart. On the other hand, I found your chat support excellent - Anabelle - she helped me through combining 2 orders and expediting shipping - very attentative and communicative. We are new customers and plan to use your site often over the next couple of years! Glad we found you!
Simple and convenient
I had a chat with somebody (forgot the name) and she answered my questions. It was simple and convenient. I would recommand Rove Concepts
Impressed by response time of customer service team
I'm a designer and had been wanting to order dining chairs from Rove for a very long time. I was finally able to order them not just for my house but for a client's residential project as well. Initially when placing the order, I had inputted the incorrect address and reached out to the concierge team to fix it and they got back to me in less than 24 hours which I was relieved about. I hope to get more projects for which I can continue to order Rove Concepts products and showcase them in my portfolio and social media channels.
Great products, bad shipping
Great products. Horrible shipping partners
Complete nightmare situation with my chairs stuck in a trailer truck literally for 6 weeks somewhere in their warehouse in New Jersey. Pilot freight truly sucks.
Rove products are great
Great collection of furniture
Great collection of furniture. Very easy ordering process. I just hope that the order processing time was faster so I could find out faster when my order would be delivered.
The products are great
The products are great, We would like to see the communication improve. 24 hours is a long time to get an answer to questions. Thanks
Beautiful and elegance coffee table
Beautiful table, Note that since it is a stone, each version will have a bit of variation in the look of the marble. I was very happy with the purchase. It is very solid and heavy but looks great.
Quick Seamless Order
Quick seamless order. Even though I have to wait a while I know that I’m going to be truly happy. I will definitely order the counter stools.
Nice furnitures
Love the bedroom set we got! Very nice and sturdy. Although the installation of the bed took us a little while to install but overall great quality!
Beautiful furniture, good service
Good customer service during the ordering process. Will update and provide a more comprehensive review once I actually receive the products.
Great experience!
Our shopping experience was simple and straightforward. All the product info we needed was easily accessible and the pictures helped us envision the products in our space! The website is great!
I had asked for a store promo code for…
I had asked for a store promo code for my order and was denied. Then today on the website less than 24 hours later there is a flash sale for 20% off and a 20% voucher. Can you please apply this to my purchase? Order number1047424
There were lots of review that I could…
There were lots of review that I could refer to. Those reviews helped me make a decision, so helpful!
I think it really good idea having so many reviews from buyer :)
The furniture is beautiful and the…
The furniture is beautiful and the concierge was very helpful around the process.
The checkout screen is a bit buggy with a nearly invisible scroll bar, so I worried that I wouldn't get the purchase finished.
Great site, shipping needs improvement
Both the Rove website & app are very easy to navigate. I was in the LA showroom and the furniture all looks great. I can't wait to receive it. The shipping policy is annoying though, and once things are in the warehouse, it takes another 3 weeks to get it scheduled for shipping! I've been waiting months for furniture. Don't believe the "shipping dates" on the site. The "extra 10 business days due to safety precautions" excuse doesn't fly anymore. Hire more staff. That is the actual reason for delays, not because employees need to wear masks.
Excellent customer service
Excellent customer service, great styles and great sofa. I love the website set up as well
