the customer service is excellent. I wanted to know the color of a dining chair that matches the dining table and they gave me the exact color as shown in the showing picture.

I'm completely obsessed with the couch a bit on the higher end of what I wanted to spend but after months of coming back and admiring the pictures and colors I finally decided that it was the one. 4 stars just because the actual page to purchase was giving me a bit of a hard time otherwise the process was simple. The insurance is great and gives me peace of mind having 3 pets and a messy husband!

Customer service was extremely helpful and made sure all of my questions were answered promptly and throughly.

We had a very easy process while purchasing our sectional as your chat team were amazing as we spoke to three different people thru the process. The white glove service was not an option on our screen so that was a bit frustrating. We did contact one of your chat people after the purchase who said someone would call us that evening and they did but on the wrong number so we missed the call. Trying to get a hold of someone today on the phone was Extremely frustrating as I was on hold for over an hour and a half till a recording finally ended the call! If someone can’t take the call then it should end it sooner rather than later. It said to press 2 if I wanted a call back but that didn’t work either. Finally I went on your chat line and a wonderful girl Anabelle charged our card for the white glove service and sent me an email to confirm in a 5 minutes chat …. Now that was amazing service at the end! We have purchased your furniture Eocene and we love every piece we have and hope we love our sectional as well! The website is easy to use and the chat line is the best to help in the process of purchasing something!

Great customer service chat support!

Other than being able to sit on the sofa before we purchased, the online experience was great. The chat feature seemed to connect to real people who were responsive and answered all my questions promptly. The free color swatches a huge help and arrived in a couple of days of ordering. Hence we have bought a sofa.

This is our second purchase from Rove concepts and looking forward to delivery of our new media cabinet. Expecting the same level of quality as the the angelo counter stools that we recently purchased.

The website was easy to use. I liked that I could get free samples of the fabrics, which helped me make a decision about placing my order.

The chairs are beautiful! I get so many compliments on them. They are a bit firm, but not uncomfortable. The chairs arrived fully assembled and well packaged. I love them so much I ordered the Angelo counter stools and the lounge chairs!

Client services representative was very knowledgeable. Sample swatches arrived within 2 days. Quote e-mailed to me on the same day. Very fast and efficient. I am very satisfied with my experience and looking forward to receiving my order.

Good, easy to use