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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Good communication
Good communication but not sure where my order stands at this point. Placed an order then was told that they were out of stock. Waiting on an answer.
Rove concepts offers amazing stylish…
Rove concepts offers amazing stylish modular furniture at affordable pricing. I became a member to order products exclusively for my new home that is currently being built. I cannot wait for my sofa to be delivered.
Ordering was easy
Ordering was easy! I chatted with the online (live) assistant and they were also clear and concise. The only downside is our sofa is months away from shipping! Thanks.
Overall was easy to use however I…
Overall was easy to use however I wanted to chat before placing my order and I had an issue with my credit card even though it states you accept AMEX. THe hours are 10am PST which is 1pm in the east coast is less than ideal. Additionally when scrolling down to review the iris the website would have text scroll over images and it wasnt the easiest to see.
4/5 stars
We recieved our products and love them, however one of the chairs we ordered was damaged, and it's taken quite some time to get the replacement. Overall good products, service has been limited.
Marble Coffee Table Purchase
I made an online purchase of a round drum marble coffee table. While I did not have any interaction with a company representative, the experience was quick and easy and the website was easy to manipulate. I appreciate the follow-up I've been receiving -- there is a real sense of caring and professionalism and I'm very much looking forward to receiving my table -- its appears beautiful and unique.
The browsing on the website was easy…
The browsing on the website was easy and clear. I ordered the Ophelia bed, and I did not need assistance. I hope that the concierge service is just as easy and helpful if I ever need to use it.
Ordered the Arya sectional but I wasn’t.........
Ordered the Arya sectional but I wasn’t able to choose my shipping date. Fortunately for me I was able to call and they were able to delay the shipping date as I won’t get the keys to our new house for another month. The wait to talk to someone was a little long but that’s every business right now. Overall good customer service will definitely purchase more furniture from them
Site super easy to order from and was…
Site super easy to order from and was able to see great pictures of products
Easiest furniture shopping ever!
Very pleased with their customer service , got free swatches in 1 day , very helpful on the phone and order ready in 3 days, amazing!
Easy shopping experience!
It was easy to browse on the website and iss the AR option for visualizing. All info was very detailed, but wished there was product weight listed as well to consider for delivery options.
First time user’s experience
Very helpful web site in reviewing our choices, seeing pictures of items in a staged setting, and in helping with final selections. The web site could advise of estimated delivery costs prior to check out. That would have been helpful in understanding options before starting the process of checking out. The web site ultimately told us all we needed to place our order.
Ordered counter stools
Easy to navigate website, just wish there was a way to compare nonmember and member pricing side by side!
I placed my order online yesterday and…
I placed my order online yesterday and it was very easy, all information about my purchase was clear and now I cant wait for my chairs!!!
Customer service was helpful in…
Customer service was helpful in answering stock/delivery inquiries for Porter Sectional. Delivery was smooth and helped bring everything to our unit.
I removed one star because I'm…
I removed one star because I'm disappointed that although the Anderson sofa has the option of different legs I was charged for the option and not credited for the original legs which I have no use for...I find this unfair since the legs are not attached to the sofa to start with...
So far so good
So far so good! Order was quick and prompt response on scheduling a pickup. Excited to get the nightstands and see if they are amazing!
Had all the help i needed when i was…
Had all the help i needed when i was ordering my sectional. Can’t wait to see how it’s gonna look like in my living room!
Easy e-commerce experience
Easy e-commerce experience - we are very excited to see our new bedroom furniture in person!
