Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Wishbone chairs
I haven't receieved my chairs yet, but the experience of shopping with Rove was easy and seamless - loved it! Can't wait to receive the chairs
3 years 2 months
Rove has great furniture
Rove has great furniture and great selection my wife and I found easy to customize the bar stools we bought.
3 years 2 months
So far so good
So far so good. Waiting for a response because I had 3 chairs in my cart snd at checkout there was only one. Hope that gets fixed!
3 years 2 months
Great platform!
Great platform!
3 years 2 months
Amazing customer service
An amazing customer experience- needed something adjusted and within minutes someone emailed me back and took care of it. Thrilled.
3 years 2 months
Ordering from Rove was great
Ordering from Rove was great - love everything from this store. Second purchase in a row and plan to order more for our new home! Just wish the shipping costs were lower.
3 years 2 months
Love Rove!
Love Rove!! Been eyeing this website for a loooooong time now. The concept is exceptional and the uniqueness of the pieces works well with our family and style. Great job!
3 years 3 months
Modern Design Made Easy
Website is well designed making it easy to find everything. Lots of standard fabric colors and types to choose from for our chairs. Love the contemporary styling of the furniture.
3 years 3 months
I had problems with billing address
I had problemsw with the billing state. They called an solved the problem.
3 years 3 months
We have concerns and questions about…
We have concerns and questions about our order but can’t get through to anyone at Rove through calls, chat or email. Not a good experience.
1. I’m not sure we received the right color set-see attached. Please confirm that this is Encino because this is much lighter than expected.
2. Concerned about our ‘white glove’ service that we paid for and perhaps did not receive. Should we have signed for something and the sofa was not put together as we wanted before they left. Is this appropriate?
3. Most importantly, apparently the correct screws and washers were not included so they be if the side arms is not affixed. Can you overnight them to us with the instructions OR have someone come to fix this ASAP?
Please reply and confirm receipt and next steps. Thanks!
3 years 3 months
Visiting the store
Visiting the store without an appointment, we were accommodated to allow for a visit and was met with a friendly associate who helped guide us and address all of our questions. The covid precautions that were taken was also reassuring.
3 years 3 months
Beautifully Presented
I recently requested sample swatches prior to ordering and received them beautifully presented. Upon receiving I immediately ordered the outdoor furniture I had been looking at. I cannot wait to receive my piece!
3 years 3 months
super excited to get my sofa
super excited to get my sofa! customer service was great and I have other pieces from rove which are great quality!
3 years 3 months
Nice and easy
Easy to order, great chat service that helped answer my questions, although a bit busy and took a while to respond, but I can understand that these days. And I love the free swatch requests that helped my decision-making. Hopefully delivery and product are similar positive experiences.
3 years 3 months
Great ordering experience
Great website, easy ordering & quick and efficient communication! Thank you!
3 years 3 months
Easy ordering process!
Easy ordering process!! Product looks great.
3 years 3 months
Very easy to use site
Very easy to use site. Beautiful furniture.
3 years 3 months
Aubrey Chairs
I got the Aubrey Chairs. They came with some stains but you can easily remove them with the magic eraser. One of the chairs had a big scratch on the legs so we are waiting for a replacement on that. Other than that, it got to our house so fast. Their dining table took 7 months so I was shocked with the speed of this delivery. lol
3 years 3 months
Nonexistent communication- beautiful product
The Asher wide double dresser is beautiful and worth the money. The delivery service used by Rove were excellent!
However, my attempts to communicate with Rove immediately after purchase through email and phone concerning getting white glove service went unanswered-- disappointing when they were paid significant monies
3 years 3 months
No response
I ordered a sofa and bought the rove membership with it. I had a question that I sent about the membership and I still havent gotten a response yet.
3 years 3 months
Great website and very easy to…
Great website and very easy to navigate. The reviews were very helpful.
3 years 3 months
First time order from Rove
First time order from Rove, and have been craving their style for long time on their social media account. I have few questions before I place the order, and online customer service rep will be able to answer to pretty fast which is way much better than the traditional way like email or phone calls. Looking forward to see my order!
3 years 3 months
AMAZING PRODUCTS AND CUSTOMER SERVICE
Ordered a bedroom set from here (bed frame and nightstands) and absolutely loved it. Looked just like the pictures and set up took less than 10 minutes. Nightstands were already built, just had to pull them out the box. Bed frame had all the screws screwed in already, just had to lock the pieces into place.
Recently ordered barstools and decided to write a review due to the customer service. One barstool came damaged and they helped me file a claim and are sending a replacement for free! They said I can do whatever with the damaged one, keep it, gift it, consign it, or even give it back to the delivery man when he comes. The barstool was chipped but definitely still usable and at a glance looks fine. Will be keeping the damaged one in the closet and using it for when extra guests come over.
3 years 3 months
Great quality and very comfortable
Great quality and very comfortable.
The design is awesome!
3 years 3 months