Easy enough ordering experience, discount code and all. The friction came with the shipping notifications. I get it, we’re in an era of Amazon speed delivery expectations but... Four days after order I get an ‘item has shipped’ email with a tracking number from Rove. Awesome. Tracking number doesn’t work. Wait “48 hours” for system to update. Still doesn’t work. Call the shipping service company, wait on phone. “No, we don’t have that yet”. Call Rove. Wait on phone. “It hasn’t been picked up yet by the shipping service”. Uhh why do I have a tracking number and shipping notification email? “The shipping service will notify you when I they have it. They have you information and will give you their tracking number.” Ok. So... 2 tracking numbers. Wthell. Wait a week. Hear nothing and get no email. Call shipping service. “Oh yeah we have it. Ready for delivery when you’re available”. Ok great, planned on telling me when you were going to deliver it since it requires a signature, I have two kids and we both work full time? “Yes. Will deliver tomorrow between 3-hour window and driver will call half hour before”. Great. Excited. No call. Van shows up at very end of delivery window. Sure they were young kids (hustling hard too) but I was about to leave to pick up my kids. Whole thing took two weeks. All within the bounds of their projected delivery policy on their website but so much hassle in between order and deliver felt unnecessary.

Love the fast delivery, got exactly what we'd asked for. However, there was a small chip in one of the drawers and the sliding doors were not moving properly so we were told someone would be with us to address the issues....still waiting, it's been since Dec 23.

I purchased the Asher bed and dresser from Rove Concepts and they were very prompt with response to my questions prior to purchase, and worked with me during shipping as I was out of town for expected delivery. The dresser is a bit lighter in colour than anticipated (despite the wood sample). But I am very happy with the quality and craftsmanship. Would recommend Rove Concepts's products as well as their customer service.

I've been obsessed with wishbone chairs. So glad I came across Rove Concepts and found these chair in beautiful finishes

Customer service on the phone was so much better than through email or chat on line. I am looking forward to the actual product.

Great customer service and great products! Will certainly order again!

Very easy transaction. Websites was clean and easy to navigate.

we recived our furnitur with damage , but the Rove team acted so fast to replace my furniture.Great products with Great Customer service.

Great customer service! Can’t wait to receive my furniture.

great customer experience on the phone

Quick and helpful chat function, speedy shipping and beautiful furniture!