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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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very simple and modern products
very simple and modern products, website is also nice and simple.
I loved that I got an informed live …
I loved that I got an informed live person immediately. And they helped me from A to Z.
We've ordered from Rove several times
We've ordered from Rove several times, and have been consistently happy with the experience and quality of products.
Easy site navigation and ordering
Easy site navigation and ordering. We have purchased from Rove before, and were very happy with the quality of the products.
Alexandra is customer care was amazing
Alexandra is customer care was amazing!
Cannot wait to receive our bed.
DAW Eames Chair
I found exactly what I was looking for fast and efficiently on your website and found the checkout quick and easy. Love the chair!
Great service but sometimes very slow …
Great service but sometimes very slow or lack of response thereof when using the online chat
Painful delivery process
The product is exactly as described (great) but the shipping costs and the shipping overall is quite a painful experience (tracking number not matching the one of the transporter company), add to call multiple times to get an update on my delivery date (because the transporter website was very bad). Back and forth with the transporter company.. You can’t make us pay this amount of money for such a bad shipping experience.
Customer service is excellent
Customer service is excellent. They go out of there way to make sure you are entirely happy with your shopping experience.
Noah Sectional in Modern Tweed - fabric is pilling
I have had the Noah Sectional in Modern Tweed: Dust Grey, for a little under 6 months. I really really like the design and general quality of the cushions and frame. The sections stay together and the cushions are dense and firm, which I like (I have 2 toddlers and 1 teen). The fabric doesn't wrap around the entire cushion, so you can't flip it over (there is a velcro strip under that keep the cushion is place), which might become a problem with wear over time. One negative I wasn't expecting is that the fabric began pilling soon after purchase. I just spent some time with my electric fabric de-piller. I'm wondering if ordering just new replacement cushions/covers is an option for the future, as I imagine it continuing to pill and wearing, but the frame seems like it could last indefinitely. Regarding shipping, I had specific questions about how the couch would be delivered (into my house, or just outside the door) and customer service got back to me right away with answers.
Simple and Beautiful
I would recommend this brand to anyone who can afford the investment in their home. The website is simple clean and helpful. The product design is simple and clean and I can't wait for the furniture to arrive!
Wonderful experience and great customer …
Wonderful experience and great customer support. Will definitely shop again!
Concerning my last purchase
Concerning my last purchase, I had difficulty with the Transportation company in terms of appointment for delivery. But the chairs that I purchased are beautiful and exactly what I was hoping.
Your website demonstrates well your products, clear, easy to understand.
Your prices are competitive and better in the market for the same products
Financing was easy although I wish when …
Financing was easy although I wish when you applied for financing that it gave you a review your order before automatically processing. I was hoping to see how much I qualified for before making the final purchase as I was still trying to decide. Fortunately I am hoping I am happy with my purchase.
I love my table..
I love my table... It's perfect... And shipped super fast... Thank you to Rove Concepts & Pilot!!!!
:0)
Recommendation
Anyone should be able to navigate Rove Concepts' website with ease, and I'm looking forward to receiving my order.
Their products are absolutely gorgeous!
Their products are absolutely beautiful. Customer service has been decent enough. Although it takes a few minutes to get the answers that I need, all information provided has been very helpful.
