Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Great customer service thus far!
Great customer service thus far!
7 years 2 months
It was very easy to shop and I love the …
It was very easy to shop and I love the inventory.
7 years 2 months
All around great
All around great. I asked for swatches and they arrived the next day with customer service numbers if I needed further help. I order a couple of days after that and everything arrived as stated when purchased.
7 years 2 months
Great product but terrible delivery …
Great product but terrible delivery service.
7 years 2 months
My a Finley Sofa is everything I wanted …
My a Finley Sofa is everything I wanted it to be. High quality. Comfort. Beautiful. I couldn’t be more thrilled.
7 years 2 months
Beautiful furniture
Beautiful furniture
7 years 2 months
Norman counter stools
Orderd the Norman counter stools. They were promptly delivered and were wrapped and boxed up very well to ensure no damage. There was also no assembly required which was a pleasant surprise! They are beautiful chairs and I’d highly recommend them!
7 years 2 months
Website was easy to navigate
Website was easy to navigate. Product is beautifully designed and am very excited to receive my new Custom Nico couch!
7 years 2 months
The people I worked with were very …
The people I worked with were very courteous and responded in a timely fashion.
7 years 2 months
Great customer service - thanks!
Great customer service. The pendant I ordered was out of stock, but the team managed to have it shipped from another warehouse quickly.
The pendant itself (the bare bulb marble pendant) is gorgeous. Will definitely shop at Rove Concepts again in the future!
7 years 2 months
Ordered one chair from Rove last year …
Ordered one chair from Rove last year and love it. Great quality and design. Just ordered two more of a different style.
7 years 2 months
I absolutely LOVE the Sven Dining Table …
I absolutely LOVE the Sven Dining Table & 6 Adele Chairs. They are beautiful, & great quality. I have had them for about 6 months now.
I also purchased the Isla rug 8 x 10. I am very sorry to say, I regret buying the rug. It seems to be poor quality, especially given the price for that size. The colors were beautiful & I thought the shedding would go away after awhile of vacuuming......Its been 6 months & it looks awful. I finally removed it from under my beautiful dining table set as it took away from it.
7 years 2 months
Yumi was very nice and helpfu.
Yumi was very nice and helpfu.
7 years 2 months
Great!
Great online shopping experience! Online chat feature makes it very easy to have any questions answered before making a purchase.
7 years 2 months
Janice is great
Janice is great! she processes my orders quickly and efficiently. Great service!!
7 years 2 months
Dresser fix
We ordered a dresser that arrived damaged. I called the customer service department and was asked to send photos of the damage. The next day I heard a response from the care team that they had already put in an order for a new dresser to arrive. It arrived quickly and Undamaged. Great service! Great experience and beautiful dresser!
7 years 2 months
Needed to cancel a pre-order and they …
Needed to cancel a pre-order and they were extremely helpful and fair. Will absolutely shop again.
7 years 2 months
Good service
Alexandra was very patient and helpful with fabric options for first time sofa purchase online. However, I haven't seen the actual sofa yet to comment on the product.
7 years 2 months
So far the site is very user friendly …
So far the site is very user friendly and the staff is very helpful on the phone!
7 years 2 months
Unfortunately I canceled my order as …
Unfortunately I canceled my order as production was pushed out an additional month. However, Customer Service was great to deal with- prompt, timely and resolved my dilemma within minutes.
7 years 2 months
Service was great
Service was great! Very polite, accommodating and helpful!!
would totally buy from here again!!
7 years 2 months
Love the design and product
I love the products, the site has great navigation and was easy to shop. Not a lot of variety but great selection. Prices are a little bit above the stores I usually shop. Paying for delivery was really hard for me, who pays for delivery nowadays? Just did it because the dresser had the exact size I need for my space. Also it will take up to 14 days to receive it which I will have to wait. It would be nice to offer assembly at home for a fee, some sites are doing that right now.
7 years 2 months
Easy, intuitive & a pleasure
Easy, intuitive & a pleasure to shop on the RoveConcepts site.
7 years 2 months
Love all the design and quality is …
Love all the design and quality is super.
7 years 2 months