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Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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I love the Rove Concepts site and…
I love the Rove Concepts site and products. They are fun, stylish well made and reasonably priced.
It is a pleasure shopping at Rove Concepts
It is a pleasure shopping at Rove Concepts website. A lot of information that I need and placing order is user friendly and quick. I usually self pick up in the Richmond warehouse. Convenient and service is good !
Very easy and seamless shopping…
Very easy and seamless shopping experience. I will come back for sure.
good interface
good interface; easily to navigate on laptop, mobile was a bit more challenging when changing colors or designs or sofas.
Site is well organized but would…
Site is well organized but would definitely appreciate more photos of all items. Especially photos in context (rather than the item alone)
Will be back!
Website is beautifully designed and easy to navigate. Customer service was also very quick and friendly. Excited to receive my order and looking forward to purchasing again!
Dolf coffee table
We just received our Dolf coffee table and just love it!
The quality is great and it was easy to assemble!
We will definitely be buying more from Rove Concept!
I had a good experience
I had a good experience; I asked a promotional code through website chat and got one. However I found that shipping was way expensive.
Great customer service
Great customer service, great deals and design. Super easy website to navigate.
Easy chat window with quick answers
Easy chat window with quick answers. Super simple to understand and great deals.
Cool products. Bait and switch pricing.
I was very excited to find this website and furnish my new home with Rove Concepts furniture however when I asked customer service if there was a way to send me another picture of a finish they directed me to ordering swatches. I wanted to place the order that day and just needed a little more piece of mind. I did not place the order. I did decide to purchase dining chairs but was really confused why I got 2 chairs at the sale price and had to pay full price for 4 chairs. Customer service explained there is only a limited number of items on sale. I did not like this at all as it makes no sense and it was not clear on the website. If 6 chairs are in stock, they should all be the same price. This was a total bait and switch. I went ahead and ordered the chairs anyway but not sure I would happily recommend to my friends because of this. Customer service was unwilling to do any price adjustments. However looking forward to receiving my shipment so I can feel confident of the quality and make further purchases.
I have bought many items on Rove…
I have bought many items on Rove Concepts. I'm a designer. The designs are excellent, craftsmanship high, prices very competitive, and service is great. There is not much to not like. Thanks Rove Concepts.
Decent experience!
It was a bit tough to get through to someone in customer service to place the order, but once I got through, the person I spoke with was super helpful. I got the impression they’re just busy beyond their capacity is all. Overall a good experience!
Pick Up Review
Pick Up Review
I received an email informing me my bed was ready for pick up. Daisy at DX Supply Chain was very accommodating over the phone when I inquired about my order. When we picked up the bed, a couple of guys even helped us load the parts onto the truck bed. Overall, great pick up experience!
Awesome company
Awesome and easy site to navigate! I phoned the office to see about products and the woman was extremely helpful:). Can not wait to get my order!
custom sectional
I ordered a custom sectional, so it won't arrive for another few months. But the ordering process was fairly smooth. I did order swatches on two separate occasions. One of the swatches I wanted was out of stock both times, so that was disappointing, but I ended up going with a different fabric anyway. The people who helped me with that process were very friendly and offered to send me a swatch of the fabric in a different color so that I could feel and see that particular fabric. I am really looking forward to getting my sectional!
I recommend this company over any
I recommend this company over any! If they have the product you want, USE them! I was so nervous ordering furniture online, but Rove made it so much less anxiety provoking. They mailed my requested swatches in 2 days and compared to every other company out there that was impressive! Then they followed up to see if I needed anything or had any questions regarding the swatches! The order was simple and the shipping was quick! In a retail market that does little for customer service these days, Rove won me over mainly because of the customer service! And my chair is AMAZING! Best online experience ever! Thanks Rove Concepts!
Recommend
Great website & customer experience, hoprfull they will carry more lighting options in the future!
Great customer service
Customer service was so helpful both on live chat as well as email. They answered my questions quickly and were very friendly – the whole process was seamless!
Smooth Transaction
The shopping experience was easy and I found all the answers to my questions.
