Great shopping experience! Good quality as always, could improve on shipping time

Easy to navigate website

Beautiful products and very prompt service! I will shop and recommend this business to all of my friends and family!

The sectional sofa I ordered looks beautiful. But some disappointment when I discovered that the drill holes in the sofa did not line up correctly with the legs I had to attach. So I had to go to the hardware store to get some parts to "make it work". I would have expected a sofa that was not cheap to be manufactured correctly so that I could easily attach the legs without spending personal time running errands to fix this. I informed customer servicer, and thought they might offer me something (a voucher/credit) for my trouble, but all they said was that it must have been drilled incorrectly - that's it!

Positive Experience So Far informative website and good communication with call centre staff

The product looks great and fit together with no problems, but I want this review to be about customer service in the warehouse. I'm a foolt for not getting the guys name, but whoever he was, he was awesome. The warehouse is a little tricky to find since the address encompasses 2 or 3 with other companies, but this guy saw me waiting at the front door, told me where to go around the side and directed me in backing up my truck to the gate. He moved the forklift with high efficiency getting to my order and brought it out to the loading door. He triple checked that I was getting all of my pieces, and noticed one box wasn't right. I could see him do a double take, and it almost looked like he was just going to sign off on it, but he checked all of the packages (I had 6 total) again and had his team swap out the wrong package. He could have just trusted whoever put them on the pallet together before hand, but he thoroughly went through them one by one to make sure it's right. I know in this day and age internet trolls will say "that's his job," but I wanted someone to know that it did not go unnoticed. Especially since I would have been pretty mad for driving all that way to get the wrong box.

Very helpful responsive customer service.

I ordered a Marcus Table, Anders Dining Chairs, Joren Nightstands, and a Joren TV Stand, and went with white glove delivery. I am extremely happy with all the pieces I ordered (they are all high-quality and match the mid-century aesthetic I was looking for!), and it was stress-free with the white-glove delivery/installation (well worth the money!!).

So far I've been had a very pleasant ordering experience with Rove Concepts. However, there seems to be one area of improvement that I was slightly disappointed in. When I ordered my stool, I did so because Rove was offering a 15% off & a 10% voucher promotion that expired on the 12th. Literally the next day after I ordered, I signed in and noticed that the site was running a flash sale offering 15% off & a 15% voucher. As someone who consults manufacturers and retailers on their promotional discounting for a living, I thought the timing was a bit unfortunate. It not comforting to see a better promotional offer come up the day after the promotional offer that you used expired. It seems your company would get a much better lift on each promotion, and keep customers happier if you optimized the timing of you promotions better. If you would like some help in doing so, please give me a call. My firm could help ensure that customers aren't as disappointment as I was. Ryan Mulligan Clarkston Consulting 1-973-902-9561

The staff has been helpful so far in helping setup my order. We haven’t recieved the items yet but we are looking forward to getting our new dining table!

Easy to find and navigate.