Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Customer care was understanding with…
Customer care was understanding with delivery due to our shifting move-in date and was eventually able to accommodate a pick-up. One-star off since their price-match policy and return policy is not as generous/lenient as other retailers.
Regarding the furniture itself, the Bennett Dining table itself was very sturdy, had very smooth movements when adding/removing the leaf, and looked even better in person. Overall - I would recommend!
5 years 9 months
Wonderful product and service
The Luca Sectional we ordered lived up to all expectations as far as design and comfort, it's a beautiful and very well made sofa. The colour and look are striking and has completely changed to the look of our living room. There were a few small scuffs on the velvet when we took it out of the box, but we barely notice them now that it's all set up. Rove has been very communicative and a pleasure to deal with.
5 years 9 months
We love our new couch! Stunning!
We love our new couch! We were seeking a structured, simple-lined sectional in a fabric that wouldn't be immediately ruined by our baby or dog! After months of research, we opted for the Porter Sectional in Vintage Velvet Glacier Gray. The color is STUNNING and has an incredible shimmer to it. I would absolutely recommend ordering fabric swatches before placing an order because each color has a unique quality to it that is hard to see in a photo. The seat is admittedly lower than we anticipated, but it looks great in the space and once we got used to the height, it's perfect! The couch itself is really comfortable, whether you choose to lay down, or sit up. The chaise is not physically connected to the couch, but the pieces are heavy enough that they stay put without sliding (we have porcelain floors). We are thrilled with our purchase!
5 years 9 months
Overall solid experience
Overall solid experience. Website says item will be in stock July 26 but today is July 29, so not sure if it's accurate. We'll see how things go once I receive the item.
5 years 9 months
Ordering was a breeze
Ordering was a breeze. Just waiting for the chairs to arrive!
5 years 9 months
Experience was good until payment.
Experience was good until payment.
229 usd og shipping freight is not competitive. There are other webs offering similar products.
Next time I'll go to the others (with free delivery) before yours.
5 years 9 months
I haven't received the product yet so I…
The chat function is very helpful on the website. I was able to clarify some important information about a sectional that I was looking at via the chat. I haven't received the product yet so I am commenting on the website and the customer service thus far. The desktop/laptop version of the website seems to function better than the mobile/phone version.
5 years 9 months
Couch is gorgeous
Couch is gorgeous! Love it and the color!
Customer service I think is strained by the demands but try their best. I think they are super busy!
5 years 9 months
Overall great experience and service
Overall great experience and service. Only issue was the website did not show full order after confirmation/payment. The glitch was quickly communicated to the IT department to fix the issue!
5 years 9 months
Be more responsive to customer support
Easy check out, just had a question about delivery and sent an email asking about it but I haven’t heard back. Wish Rove could be more responsive to customer support!
5 years 9 months
We are new to Rove Concepts and just…
We are new to Rove Concepts and just ordered 5 chairs. They have not arrived yet, but ordering, talking with customer service, and online chat services were all good. Prices also seem to be competitive. In coming weeks, as we want to order more things, we'll be able to give a better review.
5 years 9 months
Couch is great, but low
Couch is great. Lower than I expected, but height is as described in the ad. It appeared higher in photos. Still pleased overall. Delivery men were rushed and did some guilting while I asked that they stay until the items were unpacked (as instructed in email from Rove prior to delivery). That felt icky. My order was custom and did in fact take a total of 13 weeks from date of order to date of delivery.
5 years 9 months
Highly Recommend
Great quality, easy to assemble! Round tulip table took 4 people and only because the tabletop was heavy.
5 years 9 months
Chat and phone calls with customer…
Chat and phone calls with customer service reps were very helpful in answering questions I had before purchasing several items.
5 years 9 months
Excellent products
Excellent products, easy to find what I need. Only negative is a lot of items are unavailable for months and I have to continuously check back and do separate orders to get a set of dining chairs. (3 separate orders) won’t receive all the chairs for 2-3 months
5 years 9 months
I purchased a gorgeous five-piece Hugo…
I purchased a gorgeous five-piece Hugo velvet sectional for our great room after seeing one of the Rove Concepts pieces on Pinterest. Absolutely love the look and feel of the material and the sturdiness of the seating cushions. The seating area feels expansive and soooo comfortable. Very happy I took the leap and ordered this lovely showpiece!
5 years 9 months
Good purchasing experience
Website was very easy to navigate. All product information I required was detailed on the product page. Online chat was responsive and informative. Would definitely purchase again. Would be great to have a showroom in Vancouver.
5 years 9 months
Beautiful modern pieces!
Beautiful modern pieces!
5 years 9 months
On my 4th purchase from Rove
Service and products from Rove have been first class. Products are as pictured/described and delivery was painless. I will continue to order from Rove in the future
5 years 9 months
Love shopping at Rove concepts
Love shopping at Rove concepts. They made sure to answer all my questions and the quality of the products are excellent.
5 years 9 months
Stylish furniture, problems with shipping
The quality of the furniture is really good and the style is modern. But we had to send furniture back twice because they were damaged. Hopefully 3rd time’s the charm. The claims department has been really helpful with the solution.
5 years 9 months
Products are nice
Products are nice. However the one of the screw holes for one of the chairs I bought was problematic and still trying to determine if chair will assemble properly. Need to assess table top but I haven’t unboxed that yet.
5 years 9 months
Beautiful, well-made table
I bought the Marcus dining table and it was delivered in about a week. It arrived in a sturdy box and it took maybe 10 min. to assemble the legs. I've been using the table for two weeks now and can say that it's probably the best piece of furniture I've bought for our new house. It's stable, well-made and so easy to adjust. I live in Washington, D.C., so space is an issue (Rove, please think of us small-space city folks in the future! Would love to see more apt. size furniture). The middle leaf is beautiful but we typically leave it out. It's the only regret I have about this table. If you're on the fence about it, just get it, already.
5 years 9 months
Love the counter stools we bought
Love the counter stools we bought. The site was easy to maneuver and loved the 15% discount! Shipping to our rural location worked like a charm so will definitely keep my eyes wide open for more Rove Concepts furniture.
5 years 9 months