Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Really great product!
Really great product!
5 years 8 months
Great Website
Website was very easy to use with great selection of well designed product. Price is also very competitive for the pieces being offered. The only disappointment was the freight company for delivery was somewhat difficult to coordinate with. Otherwise, excellent shopping experience.
5 years 8 months
I really loved the shopping experience…
I really loved the shopping experience on Rove’s website. The furniture is stunning and the usability of the site is excellent. We ordered swatches and received them in 2 days, so everything in the experience was smooth. I did, however, have some trouble with the chat box and found assistants slow to respond at times. My only other criticism is the shipping costs which are definitely on the high side when shopping online and add significantly to the overall expense. I would definitely shop here more if shipping was more reasonable. Overall, it was another great shopping experience. Thanks!
5 years 8 months
Easy-peasy!
Easy-peasy!
5 years 8 months
DSW Chair
I purchased a DSW molded in chair in white. It is perfect for completing my room in a minimalistic way and is comfortable so sit in. Highly recommend Rove Concepts to purchase furniture because they have good quality items at a good price.
5 years 8 months
Great website
Great website, easy to navigate with modern designs at very competitive pricing.
5 years 8 months
Had a great experience ordering a set…
Had a great experience ordering a set of 6 wishbone chairs. Customer service was helpful in getting detailed measurements of the armrests which were not online so that we could make sure they would fit neatly under our dining room table.
Shipping with Alero is often a hassle, we've ordered from other companies that use them and they're seriously hit or miss. This time around they were okay but the windows they had for delivery were pretty limited with no option for weekends.
The chairs themselves seem really solid straight out of the box. The lacquer is nice, but thin enough to show the grain of the chairs well. All in all they are great reproductions of a classic chair. Time will tell how well they hold up of course, but so far so good.
5 years 8 months
Customer Service via the chat was great
Customer Service via the chat was great
5 years 8 months
Customer Service is wonderful
Customer Service is wonderful. All who I have dealt with so far have been attentive, kind and very knowledgeable with all of my questions.
I am very much looking forward to my delivery and definitely plan to shop Rove Concepts again and again.
Louis
5 years 8 months
Just received my Hugo leather sectional…
Just received my Hugo leather sectional today. There were 3 scuff marks in the sofa leather upon unboxing. The delivery guy said the heavier of the two boxes was set on top of the lighter one when loading (the smaller box was smooshed). Also: of the two bags of included screws used to secure the legs, one bag contained Allen wrench screws (correct, long and silver) and the other bag was gold, smaller Phillips screws that I could do nothing with. Have to run to the hardware store and try getting 16 correct screws. The couch is decent but a little buyers remorse sets in at this price point when it falls a bit short in multiple areas.
5 years 8 months
Amazing company
Amazing company. Style, comfort and sales process are all equally on par. Exceeded my expectations.
5 years 8 months
I love the Norman counter stools I got…
I love the Norman counter stools I got from Rove Concepts. The quality is great, they are super stylish and they were easy to assemble. Their website is a bit difficult to load, however, and I have used several different browsers. Not sure what the issue is but it worked fine from my phone.
5 years 8 months
Great stuff
Great selection of modern furniture at good prices.
5 years 8 months
I LOVE Rove Concepts
I LOVE Rove Concepts, I pretty much ordered our whole living room from RC. The customer service is excellent and all the furniture has been in top quality. Would recommend them any day!!
5 years 8 months
Your site is very easy to navigate.
Your site is very easy to navigate, and I was able to apply the Summer credit easily.
Can't give 5 as I haven't yet received an email confirming my purchase, however, I was warned that due to maintenance to the site (possibly, I forget the exact reason) it may take a few days.
I am looking forward to receiving my bar stools.
5 years 8 months
Amazing purchase
I love the furniture I bought with Rove. The white glove service was also amazing! Would buy from them anytime
5 years 8 months
I love online shopping experiences when…
I love online shopping experiences when seamless and efficient.
Rove Concepts was just that!
Email confirmation immediately with follow up for delivery the next day!
Looking forward to receiving my purchase.
5 years 8 months
Amazing and beautiful product..
Amazing and beautiful product... customer
Focused employees
5 years 8 months
Love it!
The design and quality are all what I expected. The chair has a good weight so it gives me feeling it has good quality. It looks expensive too.
The one leg of chair was chipped when it arrived. The customer service was very responsive and sent the new one right away.
The only thing is the delivery took 10-12 days. The delivery fee was over $100 so I expected to arrive faster.
5 years 8 months
Real customer service
I have not received my purchase yet, but, so far, the purchase experience and the customer service have been very professional and quick!
Thanks for that!
5 years 8 months
I ordered 3 Wishbone counter stools and…
I ordered 3 Wishbone counter stools and LOVE them! Great quality and they look beautiful. I picked them up and it was really easy. Thank you Rove!
5 years 8 months
Rove: Easy to use and well made
Rove is easy to use. There furniture is well made and the process of ordering and the discounts offered are unbeatable. It is my favourite place to shop for all major pieces for my house.
Jesse
5 years 8 months
Great shopping experience online
Great shopping experience online! I was sent an email reminding me of the bar stools that I have loved and alerting me to a sale. I went right online, purchased them and got a shipping notification the same day. I am thrilled with my experience so far!
5 years 8 months
Excellent customer service
Excellent customer service. They answered all my questions about the chairs I wanted to order and once I ordered them, they shipped the next day. h
5 years 8 months