Real stories from real customers

We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.

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Quality + Service

The Milo couch was exactly what we were looking for. We ended up choosing the Vintage Velvet color, which was a little risky not having had a velvet couch before and not seeing it in person, but it's so luxurious and well made. The shipping process was so painless and even arrived sooner than what it was originally estimated to be.
5 years 5 months

Amazing customer support throughout the…

Amazing customer support throughout the whole purchase process.
5 years 5 months

Details, Details

The detailed description of items, especially the measurements and diagrams of dimensions on the web site is extremely helpful.
5 years 5 months

Each time that we have purchased with…

Each time that we have purchased with Rove Concepts has been easy and response has been great! The product that we have purchased for both our residential and commercial projects have held up great!
5 years 5 months

The furniture is solid, but...

The furniture is solid, but the attention to detail is lacking. For example, the drawer faces don't quite align when closed, some sit higher than their neighbor and don't sit flush. We had some problems with both damage and assembly defects in our first order, which Rove then replaced. It took some persistence, but they responded eventually. Very happy with their willingness to replace, but now I have four dressers, two of which have issues with either construction or shipping damage. The price is reasonable, the materials used are solid, but they're not quite built well enough to earn a great or excellent.
5 years 5 months

Rove Concepts is a beautiful website

Rove Concepts is a beautiful website with gorgeous pieces for your home. Their dedication to customer service and desire to assist you with any questions is incredible. 10 out of 10 would recommend.
5 years 5 months

Seamless Online Experience

Was recommended by a friend who has ordered before. Pre-ordered the Egg chair and love the look. Like that there are several pictures of the chair alone as well as in a room paired with other furniture. I had a few questions about shipping and custom orders and live chat/phone chat was instantly helpful - even on a Sunday. So far very happy and looking forward to my pre-order coming in December.
5 years 5 months

Great selection

Great selection. Web site easy to use. Modern unusual furniture!
5 years 5 months

Pretty good.

Easy to navigate website. Great styles. Good prices. Shipping costs...blag. I didn't like that the shipping estimate shows the lowest rate until I actually checked out and then it jumped $170 more. I'd rather it not give a price until an address is entered. Other than that I like the store.
5 years 5 months

Great Website Experience

I do not have the furniture yet but the website exprience was excellent.
5 years 5 months

Had an amazing experience with rove…

Had an amazing experience with rove concepts, people were very friendly over the phone, i bought most of my furnitures there and got so many compliments.
5 years 5 months

Great service!

Great service!
5 years 5 months

Simple to use

We have previously purchased from your store and wanted to add to our collection and found the experience seamless. I would order from Rove Concepts again because I trust the service and quality of the products.
5 years 5 months

Great selection

Great selection. Hope to buy more.
5 years 5 months

Great designs smooth process

Great designs, great prices and quick order processing and confirmation for a smooth process.
5 years 5 months

Wishbone chair

I have been searching for the right dining chairs and found them at Rove. They are constantly back ordered but was happy that I will still allowed to make the purchase and have them ship when they are back in stock. The ordering process was easy and Rove always has great sales. I look forward to shopping here again. I didn’t give 5 stars only because I haven’t received my chairs yet.
5 years 5 months

I walked in and was greeted by a very…

I walked in and was greeted by a very nice girl. She was helpful and very patient with me. It was a very pleasant experience. I wished the showroom was bigger with more furniture and lighting displays. Good quality stuff:))) I will be back
5 years 5 months

So far so good!!

Have not received item yet, so just leaving a review on the shopping/purchase process. Website is extremely user friendly, and via the sites chat and email contact options all of my questions were answered promptly. I bought a pre order item, so as soon as my payment was processed, i received an email giving me a delivery window, which is appreciated so i can coordinate being available to sign for delivery. So up to this point, I'd give rove an A+. I will be back with an honest product review.
5 years 5 months

Customer Service Commitment A++

First time purchasing from Rove Concepts and one of the items was damaged during shipping but Rove was more than supportive in sending out a replacement. The replacement was damaged so Rove sent out another replacement which was perfect. Appreciate the patience and commitment by Rove to get it right.
5 years 5 months

Great costumer service.

Great costumer service. Can’t wait for my new couch!
5 years 5 months

Great customer service

I cannot comment on the item yet, but the shopping experience was positive. Every time I hovered over an item for more than a few seconds, a window popped up with a customer care person ready to help with any questions. I asked about timing, shipping, furniture details, etc. One thing that was confusing to me was that the Rove site stated everything was 20% off, plus an additional 20%. That additional 20% comes to you in a rebate to use on a future purchase. (I don't actually know if that will be available once the furniture item ships or what.)
5 years 5 months

So far so good

So far so good. They have answered all questions promptly via chat and kept me updated throughout the shipping and production process. Can’t wait to see our orders in person!
5 years 5 months

Great quality

The walnut veneer looks great, extremely high quality
5 years 5 months

Was going to make a purchase but was…

Was going to make a purchase but was being charged for addition charges for shipping. I knew this was not correct as I have ordered in the past. I phoned the next day and spoke with Lisa. She immediately rectified the problem and I was able to make my purchase. Thank you to Lisa. I love the quality of the furniture. I do wish your shopping charges for instate CA were lower. It’s a lot to tack on to the order.
5 years 5 months