Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Great concierge service
The concierge service was great about answering my questions before I made my purchase. I look forward to doing lots of business with Rove!
4 years 3 months
Great customer service
Great customer service to answer questions. Our stools haven’t arrived yet but I am sure they will be great!
4 years 3 months
High Quality Products
I have now purchased a number of items from Rove Concepts, including a Luca Sofa, Luca Armchair, and Angelo Dining Chairs, all with Solstice Velvet. I can confidently report that the quality is excellent! The pricing is very reasonable give the level of quality. I also think Rove products have a nice style. All items are very solidly made and the material is robust and luxurious feeling. I wish I could say the same for products purchased from other furniture stores, where I have been very disappointed with the quality. There is always some risk when ordering things online as opposed to in a store where you can tell within minutes of seeing and touching something whether the materials are high quality and the products are cheaply made. Thus the importance of online reviews, and I feel obligated to share my positive experiences with Rove. My only regret is that I didn't discover them sooner. I certainly am recommending Rove to friends and colleagues and look forward to future purchases from them. I will also add that all items came well packaged and delivery service was outstanding - highly communicative (via both email and phone), prompt and professional delivery. Far superior to other furniture delivery services I have used. Buy with confidence.
4 years 3 months
The customer service team was very…
The customer service team was very helpful and resolved the issue in a timely manner.
Thanks,
Sai
4 years 3 months
Great products and easy delivery
Great products and easy delivery
4 years 3 months
I am excited to get my order
I am excited to get my order, i love rove design. Can’t wait for my dining set and counter stools.
4 years 3 months
Great in store experience
Great experience in the LA store - Zaria was very helpful!
4 years 3 months
Shopping experience
Great shopping experience!
4 years 3 months
I absolutely love my Winston Dining…
I absolutely love my Winston Dining Table with Aubrey Side Chairs. They are beautifully made and sturdy and are perfect for my dinette area. One of the chairs arrived damaged and they immediately replaced it - no questions asked. I definitely will be purchasing again from Rove Concepts!
4 years 3 months
Unique and stylish furniture
My wife and I have looked for right kind of stools for our kitchen for years. We finally saw some we really liked on a decorating show and then began the hunt to find them. This led to finding Rove Concepts and we couldn’t be happier. Quality service and easy to use website. Happy we found them.
4 years 3 months
Great customer service
Latest order using vouchers did not go smoothly on the web so used the instant chat. The customer service rep was very courteous and professional. She took care of the order in a flash. Albeit the long delivery issue, quality of the furniture is excellent.
4 years 3 months
Love The New Couch
Took a while for production however, we love our new couch and chairs
4 years 3 months
Happy with Rove
Very happy with my Rove Concepts purchased. Will purchase from them again. I hope that Rove adds white glove delivery in the future.
4 years 3 months
Great response time!
Each email I wrote was responded with a prompt reply and were concise and helpful. The furniture is also beautiful, modern looking and at a decent price point.
4 years 3 months
Easy ordering
Easy ordering, easy scheduling delivery and love what we ordered!
4 years 3 months
The website was easy to navigate
The website was easy to navigate, in stock items were up to date and any vouchers can be applied with no issues. I was kept informed through out the order process of my order status. Satisfied overall.
4 years 3 months
Good Site and Great Photo Quality & Quantity per Item
Site was easy to navigate and we didn't need the concierge service, but it's nice to know it would be available if we did.
Items are also very well photographed and the many images for each one helped us make a quick and easy decision.
Thank you for the excellent service of your website!
4 years 3 months
The order had to be cancelled and…
The order had to be cancelled and placed again due to security issue with credit card and billing info but the team was very helpful throughout the entire process.
4 years 3 months
Easy-to-navigate website with sufficient product info presented to support online shopping experience
Website was easy to navigate; clean design with just the right amount of detail. Product details included specs, which were helpful in gauging size (esp. when considering pickup vs. delivery vs. white glove delivery). Staged pictures were useful in giving context and assisted with visualization prior to committing to a purchasing decision.
4 years 3 months
The website was beautiful and I really…
The website was beautiful and I really liked the videos that featured the products.
The checkout process was great. It was at first a bit unclear about the benefits of membership, but that was explained through the process.
4 years 3 months
Great Selection
Online descriptions and dimensions of products really helpful when planning how furnitures take their space in your home. Great selection of sleek and stylish products.
4 years 3 months
Great first order from Rove Concepts. Won’t be last
Website simple to use. Ordering was straightforward with prompt email receipt and information regarding shipping expectations provided.
4 years 3 months
I wish there were more choice of things…
I wish there were more choice of things to buy.
I got a store credit of 433$ when I bought a couch, but there is nothing else I need. I'd love to see shelves, bookcases, rugs (besides the sheep skin...), etc.
4 years 3 months
New chairs, yay!
We are very excited to get our new chairs. The style is just what we were looking for, and the price is great. We decided to become members, and now we have our eye on few more pieces.
4 years 3 months