Every order I made it was easy to process and lead time was met. Once I needed to advance a picking day and they were able to accommodate me. Great customer service!

Very helpful! Loved the customer service agent that I spoke with and was very helpful. Will be shopping from them again!

Website clear but was shocked that shipping was so much! It is a deterrent for future orders! I can’t imagine how much shipping would be on a sectional. I would have hoped members would get a break on shipping. Haven’t received the product yet to give a review on the actual product. We think they will be beautiful!

I had a pretty positive experience ordering from them. They were super helpful whenever I had questions about the different materials they have.

I spoke with a rep from the contact #, he was very helpful and insightful to assist with making my purchase easy.

I like all products I bought, but it took 2 months to ship and delivery.

Very distinguish furniture , very professional service. I ordered sofa and dinning tables with chairs didn't receive them yet but I was informed about the delay . I can't wait till it arrive!!

Concierge was helpful with answering questions but I’ll hold out on an actual review when my order arrives. It seems that Rove incentivizes customers to leave a review before their product actually ships so a lot of the 5 star reviewers haven’t even received their order.

Great experience! From start to finish purchase and questions answered! Looking forward to receiving our table and chairs!

I found it a little hard to navigate the system. I was looking for outdoor seating and I got confused as the chair was both an outdoor and an indoor chair. It was also hard to find navigate, you should have a button that says shop this look or something, maybe you have but it didn't work well.

I have shopped more times than I like to admit on Rove Concepts. This time I actually purchased pillows. I ordered the large square inside pillows (3) in cobalt velvet which were in stock. I am a member which I highly recommend. Cost $48, a bit high but I have not received them as of yet to attest to the quality. I ordered the Milo modular sectional and wanted some large accessory pillows that will match the large cobalt velvet pouff I ordered. Hopefully they will match. Within a day I have received a tracking for my pillows. I did have a question upon checking out and immediately sent an email to customer service. I have yet to get a response. Which is disappointing. My issue is the way Rove’s receipt is listed. I used a $50 voucher on my order and it is not listed on the receipt, but is no longer in my voucher account ($0.00). So it was deducted. I wish Rove made it more clear or better itemized on your statement/receipt of your purchase price- discount- vouchers used- member discounts and your total cost. I wish the ‘chat’ service was always available- like they advertise, unfortunately it is not. Especially around Holidays when sales are going on. I am pleased that the site does let you know what fabrics and colors are in stock and which ones are special order. They also give an expected arrival date to their warehouse. I also like that they give a nice close up view of the color you selected. It’s quite close to actual product. They give dimensions and show the product in multiple views on other products to give better perspective on size. They have now began listing the number of pillows given with each piece of furniture! Thanks Rove! There is a discrepancy I found on the subject of delivery of furniture. The definition of where they actually will deliver to contradicts itself. Please review this and make it more clear. Overall I had a good experience ordering these pillows , except for not getting or knowing if I really received my $50 discount. I have had great experiences with Rove Concepts customer service. They have gone above and beyond helping me and making me feel important and special, so I am not worried that they will fix this issue. Oh and the best part of shopping and becoming a member of Rove Concepts is you get a % of money back that you spent on products that you can spend as CASH for your next purchase! How awesome is that.