Real stories from real customers
We take pride in delivering high-quality products and services, and our customer reviews are a testament to our dedication and excellence. You can read what they have to say about us, and also contribute your own perspective by writing a review. We would love to hear and learn from your experience.
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Great customer service
Great customer service, excited for my new items.
3 years 1 month
Excellent customer service!
Excellent customer service!
3 years 1 month
I am hoping the furniture will be as…
I am hoping the furniture will be as nice as it looks and is described online. The ordering process as a new customer was not seem-less, the chat feature was not functioning and when I called I received a message telling me to use the chat feature. As I write this, no one has yet replied to an email I sent.
3 years 1 month
Great company
Great company
3 years 1 month
I had to wait a long time for my table…
I had to wait a long time for my table to arrive. But the Carrera Oval is beautiful and was well worth the wait! However, I wasn't happy about the delivery service. I paid $150 and was told it is not "white glove service" so which was very expensive the table was delivered in wooden crates which were left in my living room for me to remove the table from and had to find a way to discard the wooden crates. Delivery service was definitely bad. The delivery man also knocked over my planter outside my house.
3 years 1 month
Great website
The website is super helpful. I appreciate that they show the products in the various colors. They also allow you to organize colors by delivery date which is helpful!
3 years 1 month
Great Purchase Experience
Found the item I was looking for at a great price…. which became even better after the member discount! And even more importantly these days, it promises to ship soon. Ordering process on the website was smooth.
3 years 1 month
Good style poor quality control
Purchased matching dining chairs and barstools. One Barstool arrived torn in shipping. Waited some time for a replacement, I was sent a Counter Stool instead of a Barstool, and it was also the wrong color. Had to wait awhile for another shipment because they were out of stock. Received the second replacement, it was the right color but is about 1 1/2 to 2” shorter than the other barstools. It’s not short enough to be a Counter Stool but not tall enough to match the others. I love the style, disappointed I have to settle for less than perfect.
3 years 1 month
Soft material and solid construction but…
Soft material and solid construction sofa. Delivery and shipping not the greatest, it is Expensive and inefficient.
3 years 1 month
Fantastic design
Fantastic design, material & finishes!
Will most definitely buy from Rove Concepts for future projects.
3 years 1 month
All is well that ended well
After a few minor hiccups at the beginning, it all ended well. There was a bit of a wait for my Giorgio Executive Desk beyond the estimated wait time first shown on the website and when it arrived it was slightly damaged, but Rove Concepts was quick to correct all of this. They replaced the part in a timely manner and now I have a beautiful desk in my office. The oak veneer is cool. The design looks even more impressive in real life. Thank you to Rove Concepts. I look forward to shopping there in the near future.
3 years 1 month
I love the variety of selection
I love the variety of selection. However the delivery and availability is extremely inconvenient. It’s a huge disappointment hopefully the purchase is worth the wait. As long as I’m happy we’re good.
3 years 1 month
I love the products I received
I love the products I received! The furniture is truly beautiful. I do have to say that a couple of items came damaged, however, Rove Concepts was great about getting replacements for those items. They were really nice to work with and so don't hesitate to place an order.
3 years 1 month
Best customer service
Best customer service! The furniture is a very high quality!
3 years 1 month
Great experience so far
Great website, we ordered a bed and can't wait to receive it. So far we are satisfied.
3 years 1 month
Great website!
The website provide detailed information and lots of photos, which was very helpful to me when deciding upon my chairs. I love the feature where you can actually place a picture of the chair into your house/setting to see what it would look like! I also really like the opportunity to request a fabric swatch. My swatch came within a short period of time and was very helpful in confirming the color online and in making my decision.
3 years 1 month
Every question I asked was answered
Every question I asked was answered, if they were not sure they redirected me to another person that could answer my questions. Made my decisions easier! Loved the option of seeing the swatches before I picked my color.
3 years 1 month
Not cheap quality, great customer service. Two purchases so far...
This is my second purchase (so far). The high quality of the products and the constant attention from customer service makes me feel very good about my purchase.
The products arrived extremely well protected and packaged. The colors were true to the colors in the thumbnail on the website. The vegan leather is indistinguishable from animal leather.
Purchased Aubrey counter stools and awaiting delivery of Aubrey dining arm chairs and side chairs.
3 years 1 month
Ordering was very easy and quality of…
Ordering was very easy and quality of product appears high. I have not yet received product yet. I thought the membership fee was high as well as shipping costs.
3 years 1 month
Beautiful furniture, wonderful staff!
Originally I purchased a full Asher bedroom set. After a couple of days and room measurements, also distance from the mattress and my wheelchair I had to cancel the order. All but my membership fee as I knew I would purchase some other furniture from them. As it turns out I did buy and waiting for my side table.
They were very accommodating when I asked to cancel my order.
I am just trying to decide on a different bedroom set and I am sure I will be ordering this in a couple of days.
3 years 1 month
Rove Ophelia Bed - excellent quality - very happy
Just (finally) received my Ophelia bed in Modern Felt - Malmo. Came perfectly packaged, easy to put together (as with all furniture... much easier with 2 ppl). Looks fantastic and quality is better than I expected for the very reasonable price. One note - take the time to order their free samples - I was about to order their 'grey' velvet until I received the sample - it's very brown. The 'modern felt' is great for my house with dog hair, as it's more of a linen-look weave and dog hair isn't sticking to it as it does with actual felt or velvet.
About Rove... extremely slow process (ordered mid-Feb, original delivery date for custom item was mid-July, just received mid-October); that stated they are very nice about responses.
3 years 1 month
Looking for the right furniture
I was able to see the dimensions of the items and order examples of the textures before I purchased the furniture.
3 years 1 month
Gorgeous TV board
The adjustable TV board is exactly what I'm looking for. Did a lot of research on feedbacks as RC does not have a physical store (and probably why the pricing is beautiful too) and barely found disappointment. I've made my order and will be waiting for its arrival!
3 years 1 month
Easy to navigate
Easy to navigate. Surprised on delivery fee.
3 years 1 month