At Rove Concepts, we strive to deliver your purchase with excellent service and flexibility, every time.

Rove's Delivery Service is more than just the safe transportation of your purchase – it's a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.

We want to send your order to you as soon as possible on a day that works for you. For your convenience, all items within an order will be shipped together and we will provide an estimated delivery timeline when placing the order. Once this shipment has reached the local terminal closest to your location the carrier will call you directly to plan for delivery to your home or business. Upon delivery, be available to accept the shipment during a scheduled 4 hour window period. If shipped with UPS or a small parcel carrier your delivery will occur as per tracking details rather than scheduled directly with you. Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork. There may be additional costs for adding to your order after it has been prepared for shipment, for evening or weekend delivery, and depending on your area weekend delivery is not always available. While the large majority of our orders arrive within the lead times shown, shipping times are only able to be good faith estimates due to multiple variables during transit. Roveconcepts.com is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we are not able to ship to PO boxes.

Standard Shipping

Standard Shipping includes a delivery to the entrance door of the area. Delivery is by lift only. Please note that shipment does not include assembly. Re-delivery charge will apply if no one is at home to receive the delivery. HK standard shipments have an estimated 5 -7 business days in transit.

White Glove Shipping

White Glove service includes inside delivery, placement, assembly and removal of large packaging materials and removal of corresponding furniture purchased by lift only. Re-delivery charge will apply if no one is at home to receive the delivery. HK white glove shipments have an estimated 5-7 business days in transit

Stairs / Lift dimensions / other obstacles impeding delivery

In the event that there are stairs, or lift dimensions do not fit unboxed furniture or other obstacles in the delivery premise that makes it impossible to deliver your order - these areas of concern need to be flagged with our concierge team at concierge@roveconcepts.hk or Whatsapp: +852 9106 7046 prior to your order being confirmed. Our team, via either a site visit or other means will help to determine with you whether the furniture is feasible to deliver. In the event there are additional costs that would be required we will flag this with you up front and help you find a solution. Stairs and other potential obstacles may bear additional costs subject to each individual circumstance and these out of pocket costs will be borne by you. If these obstacles are not clearly flagged prior to delivery and we encounter issues with delivery we cannot overcome - we will provide a full refund of the furniture subject to a 30% restocking fee and all delivery charges will be non-refundable.

Shipping charges are as follows:

  • Standard shipping – flat fee HKD700.
  • White Glove shipping – flat fee HKD1,500.

Deliveries requiring stairs – will be assessed on a case-by-case basis based on courier acceptance - please reach out to your concierge agent for further detail.

Shipping charges are non-refundable once items have left our warehouse, including damaged or defective shipments. Any additional charges accrued with the delivery company will be transferred to the customer. These include, but are not limited to, isolated zip or postal codes (e.g. back road, islands etc.), missed attempted delivery charges, weekend delivery, storage fees, additional delivery services and other potential charges associated with the order. Once an order has been set up for shipment we cannot accept any changes to the product(s) ordered. It is the customer's responsibility to keep track of the order from shipment to delivery.

Once an order has been shipped, an upgrade to White Glove Shipping will incur a significant surcharge to the customer, with an understanding that the arrangement will cause delays in shipping times and is not always available. Please consult customer service to inquire about your area.

    Lead time 8 - 10 weeks. Production and delivery lead times are estimates. In the unlikely case of a custom order exceeding 12 weeks from the date of the deposit, the customer has the right to cancel the custom order for a full refund or the deposit.

    Due to an increase in order volume and current precautions at the warehouses, please note that it may take up to 7-10 business days for your tracking page to provide live updates in transit. Thank you for your patience whilst we put the safety of our customers and staff first.

    Orders in stock take approximately 24 - 48 business hours to be set up for shipment. A shipping order will be created from the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email within 2 – 4 business days.

    For pre-orders and custom orders, once the furniture arrives to our warehouse it will be unloaded, sorted and pass a quality inspection before being set up for shipment. This process typically takes 1 - 5 business days to complete.

    If there is a specific time period when you may not be able to accept delivery, you must notify us via our contact form on our 'Contact Us' page prior to placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment. Temporary storage may be possible; however, storage fees will apply on a per day basis and at the cost of the customer. Consignee changes or shipping method changes require written notice 5 business days prior to shipment. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of Rove 's efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and Rove has full discretion on how the order's items are to be handled.

    You may login to your customer account to view order history, print receipts, and pick up tracking information and details regarding your order.

    Rove Members Program vouchers cap at HK$4,000

    Store credit is valid for one year and can only be used for furniture items on a future order. Store credit cannot be applied to the order it is generated from and cannot be retroactively applied to a previous order. Store credit cannot be applied to shipping charges or accent items such as accessories, decor, bedding, lighting, and part(s) or partial orders.

    A Voucher is valid for 6 months from the date it is received. A voucher can only be used on select furniture items on a future order and, under no circumstances, can the voucher be retroactively applied to an order.

    Vouchers are not applicable to shipping charges, taxes or select accent/decor items which include, but are not limited to; planters, poufs, pillows, mirrors, rugs and bedding.

    Vouchers are calculated from the order subtotal before shipping and applicable taxes and after discounts. Rove Members Program vouchers cap at HK$4,000 (up to HK$8,000 during promotional periods).

    The voucher is sent out 30 days after delivery or pick up. Vouchers are valid for one-time use only and are not reinstated from canceled orders. If the full value of the voucher is not used the remaining balance is considered void. If an order containing a voucher is canceled, returned, or refunded the voucher is considered void.

    The voucher value is a live balance and will be recalculated if any discounts or credits are applied to the order, including post delivery discounts for compensation or claims related issues.

    A review credit can only be applied once per customer account. If a coupon code or voucher was missing from an order that has already been placed, we must be notified within 72 hours or the coupon code/voucher cannot be added/adjusted. Coupon codes are not applicable to part(s) or partial orders.

    Your credit card will be automatically charged for outstanding payments, including but not limited to overdue invoices, additional carrier charges, and storage fees. Once a transaction has been completed, there will be a charge of 3% of the transaction amount for changing credit card information or the charge amount. Please note that for pre-orders awaiting back-ordered items, the full payment will be charged upon placement of the order. Coupons/discounts may be applied within 24 hours of ending, or up to 72 hours for price adjustments on orders that have already been placed, including product/sale price adjustments.

    Your use of this website, roveconcepts.com (“site”), is governed by the following Terms (“Terms”), as updated from time to time. The current version of these Terms is indicated below. These Terms constitute a legally binding agreement between you and Rove Concepts.

    In placing an order, you warranty that you are over 18 years of age, and that you are providing accurate, true and complete information, and that you have the authority to place the order.

    You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Roveconcepts.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site except otherwise stated in our 5 year limited product warranty.

    You agree to indemnify and hold harmless Rove Concepts and roveconcepts.com and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys' fees, made or incurred by any third party arising out of or related to your use of this site.

    We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.

    You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use roveconcepts.com only with involvement of a parent or guardian. Roveconcepts.com reserves the right to refuse service, terminate accounts, remove or edit content and cancel orders at its sole discretion.