Question 1

Why buy from Rove Concepts?

Accepted Answer

At Rove Concepts we do things a bit differently in the fact that we are a direct-to-consumer business. We take inspiration from nature to create modern, high-quality products that are made with impeccable quality and stunning designs, without the high cost. Through our eco-design house, we have been working to create sustainable pieces for the home that are timeless and long-lasting. As we move forward we are committed to minimizing our environmental impact from our eco-friendly designs to reducing our use of plastic in our packaging.

Question 2

Where do you ship to?

Accepted Answer

We ship to the USA and Canada. There are a few exceptions such as Hawaii, Alaska, Puerto Rico, and Nunavut. Working on a big project? Feel free to reach us at concierge@roveconcepts.com and we will do our best to accommodate.

Question 3

What are your shipping options + cost?

Accepted Answer

We believe in transparent pricing. We don't hide shipping fees within the product price under the guise of free shipping. This helps us communicate the true value of our products to customers. See below for options. You may enter your zip/ postal code during checkout to confirm shipping costs to your location. Please visit our Store Policy page here for full details on our Shipping Charges.

Question 4

When will my order be delivered?

Accepted Answer

For in-stock orders, Standard and White Glove will take an estimated 1-4 business days for processing and an estimated 1-3 weeks for transit in Canada and the US. For custom orders, lead time is an estimated 14-20 weeks. This estimated time frame is an all-encompassing lead time from the start of production to delivery. For more information about our Custom Order Policy and the Custom Order lead times, please see the Store Policy page here . Standard shipping includes a delivery to the threshold, described as the "first dry area or garage", or lobby/service area of a high-rise building. White Glove service includes an in-home delivery appointment, up to 1 flight of stairs, assembly and removal of large packaging materials. If you are considering a return please request to keep the packaging.

Question 5

What is your return policy?

Accepted Answer

We want you to be overjoyed with your new purchase. If for any reason you are unsatisfied with a product you can notify us via the contact form on our Contact Us page and our team will provide all of the details for initiating a return. Products need to be returned within 30 days from the delivery or pick-up date in original packaging and in like-new condition to be accepted. For more information, read here .

Benefits		Other Brands
Direct, fair pricing	15+ years of expertise with fair, direct pricing	Inflated markups driven by name recognition
No middlemen markups	Direct from design to your home — no middlemen, no markups	Layers of brokers and showrooms inflate the price
Exclusive membership perks	Exclusive membership + concierge service = lower prices across 1,000+ designs	No membership, no concierge, one inflated price for all
Independent, design-driven	Independent, customer-focused, built for modern living	Corporate giants pass overhead costs to you
Local warehouses	Local warehouses in US & Canada = faster, reliable delivery	Third-party shipping = delays and hidden fees
In-stock, ready-to-ship	In-stock designs, ready whenever you are	Custom orders = 3–6 month waits and higher costs

Nova Outdoor Pouf - Large

Nova Outdoor Pouf - Large

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